Adobe Acrobat Pro DC on Mac M1 Monterey 12.5.1 Stops Responding

New Here ,
Aug 31, 2022 Aug 31, 2022

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I use Creative Cloud and am using the Acrobat DC Pro on my Mac M1.  Acrobat repeatedly stops repsonding. It opens a PDF but the minute it try to do anything in it, I get the beach ball and it just hangs.  I have repeated uninstalled Acrobat (even uninstalled the whole CC suite of products) and I still get the same issue.  To Force Quit, I have to go into the Activity Monitor -- using Force Quit in the Apple menu doesn't work.  

 

Any suggestions?

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Crash or freeze

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Adobe Employee ,
Aug 31, 2022 Aug 31, 2022

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Hi @being_kate 

 

We are sorry to hear that. Make sure you have the application updated to version 22.2.20191. Go to Help > Check for updates nd reboot the computer. Also, please try the steps provided in the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that works for you.

 

Also,

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then check.

- Do you get any error messages when the application freezes/crash? If yes, please share the screenshot of the same for a better understanding.

 

Regards

Amal

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