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I continually have a problem with Adobe Acrobat Pro DC when I try to use the redaction tool.
This is a huge problem, since my role as an employee and my unit's function requires the ability to fully and securely redact on a daily basis.
I am using Adobe Acrobat Pro DC - Version 2021.005.20048
Can anyone help?
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Got help from support and this worked!
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Thanks for posting this - on my MacBook Pro with Sonoma 14.0 the WebResources folder doesn't exist within /Library/Application Support/Adobe/Acrobat/DC - Adobe, any ideas?
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Go into Preferences and then on the language tab select "Select at application start". Restart the application and select "English". Mine was set to "English with support for Arabic". Once I'd done this redaction worked.
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Issue has been confirmed by Adobe as a corrupt registry entry that relates to AcroCEF.exe
Resolution is to delete the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AcroCEF.exe
Delete all sub keys as well
Fixed!
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Oh, this key will return on subsequent updates if it starts to happen again.
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I'm encountering the identical issue. When I click apply, a blank white box pops up and the entire system freezes. The only way out is through Task Manager and End Task. I've been using the redaction tool without any issues before, but now I'm facing the same problem as others have described in their posts. I've attempted the suggested remedies, but none have worked. Adobe, it's crucial to address and resolve all these bugs promptly!
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So, 3 years later and I'm having this issue. I have tried every single thing here and none of it works. Not the javascript. Not the security preferences. Not reinstalling the program. Not changing the registry key. NOTHING. I have a 900 page document that needs to be redacted, and for what we pay for this program yearly, this feature should work.
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Got help from support and this worked!
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Could you please Print PDF the file and try to redact it.
steps to print to PDF:
Got help from support and this worked.