Adobe Acrobat Pro DC - Redaction tool not working

[joan_ie]

I continually have a problem with Adobe Acrobat Pro DC when I try to use the redaction tool. 

• I select the text I want to redact 
• I click 'Apply' 
• The pop-up which should appear (confirming redaction, etc.) appears as a blank box, and the entire programme basically freezes. I can do nothing else, except open my computer's Task Manager and click 'End Task' for Adobe Acrobat. 
  (See attached image.) 

This is a huge problem, since my role as an employee and my unit's function requires the ability to fully and securely redact on a daily basis.  

I am using Adobe Acrobat Pro DC - Version 2021.005.20048 

Can anyone help? 

[defaultxswu5b9yxgq2]

Thanks for posting this - on my MacBook Pro with Sonoma 14.0 the WebResources folder doesn't exist within /Library/Application Support/Adobe/Acrobat/DC - Adobe, any ideas?

[sdijker]

Go into Preferences and then on the language tab select "Select at application start". Restart the application and select "English". Mine was set to "English with support for Arabic". Once I'd done this redaction worked. 

[matthewp36587689]

Issue has been confirmed by Adobe as a corrupt registry entry that relates to AcroCEF.exe

Resolution is to delete the key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AcroCEF.exe

Delete all sub keys as well

Fixed!

[matthewp36587689]

Oh, this key will return on subsequent updates if it starts to happen again.

[Hiko352591582biw]

I'm encountering the identical issue. When I click apply, a blank white box pops up and the entire system freezes. The only way out is through Task Manager and End Task. I've been using the redaction tool without any issues before, but now I'm facing the same problem as others have described in their posts. I've attempted the suggested remedies, but none have worked. Adobe, it's crucial to address and resolve all these bugs promptly!

[Christy232309312x5n]

So, 3 years later and I'm having this issue.  I have tried every single thing here and none of it works.  Not the javascript.  Not the security preferences.  Not reinstalling the program.  Not changing the registry key.  NOTHING.  I have a 900 page document that needs to be redacted, and for what we pay for this program yearly, this feature should work.

[defaultrn3jqv0z3j3v · Accepted solution]

Got help from support and this worked!

1. Click on the Print icon and select "Adobe PDF" as Printer
2. Under the Print setting page select "Advance" and then 3. check the box "Print as Image" >> Ok
3. Then print the PDF
4. Save it to your system

[defaultrn3jqv0z3j3v]

Could you please Print PDF the file and try to redact it.

steps to print to PDF:

1. Click on the Print icon and select "Adobe PDF" as Printer
2. Under the Print setting page select "Advance" and then 3. check the box "Print as Image" >> Ok
3. Then print the PDF
4. Save it to your system

Got help from support and this worked.