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Suddenly I get a message "Subscription Expired". Sometimes a screen to activate.
Activation is not working, "cannot reach activation server".
I still have an active subscription! Tried everything. Even a reinstall will not solve the problem.
very annoying because not all options are active!
Seems to be a common problem...., still very annoying!
Hi Dirkv,
Thank you so much for your cooperation and for your patience on this.
Please sign out from the Acrobat application, restart the app, then sign back in and check.
Let us know how it goes and share your observations.
Thanks,
Meenakshi
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Hi Dirkv,
We are extremely sorry for the experience. This is currently a known issue and our team is actively working.
Please bear with us. We will keep you posted once the issue gets fixed.
Thanks,
Meenakshi
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Hi Dirkv,
Thank you so much for your cooperation and for your patience on this.
Please sign out from the Acrobat application, restart the app, then sign back in and check.
Let us know how it goes and share your observations.
Thanks,
Meenakshi
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Hi Meenakshi,
Signed out, reboot the system and signed in again.
All seems to work well now. Thanks for your help and quick response.
Best regards,
Dirk
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That's great! Glad to know that the issue is resolved now.
Let us know if we can be of any help.
Thanks,
Meenakshi
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I have the same problem. So frustrating. I'm ready to cancel
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Was there ever a resolution to this? I've signed in/out and re-booted several times since this started happening to me a couple weeks ago. Also uninstalled and re-installed.
My app works perfectly on my laptop, but when I try to sign in with the same ID on my PC it tells me I have no subscription and I'm using a trial account.
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Just having the same issue today… all subscriptions are up to date.