Adobe Acrobat Pro DC subscription expired but I have an active subscription

Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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Suddenly I get a message "Subscription Expired". Sometimes a screen to activate.

Activation is not working, "cannot reach activation server".

I still have an active subscription! Tried everything. Even a reinstall will not solve the problem.

very annoying because not all options are active!

Seems to be a common problem...., still very annoying!

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Dec 10, 2020 Dec 10, 2020

Hi Dirkv,

 

Thank you so much for your cooperation and for your patience on this.
Please sign out from the Acrobat application, restart the app, then sign back in and check.

 

Let us know how it goes and share your observations.

 

Thanks,

Meenakshi

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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Hi Dirkv,

 

We are extremely sorry for the experience. This is currently a known issue and our team is actively working.
Please bear with us. We will keep you posted once the issue gets fixed.

 

Thanks,

Meenakshi

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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Hi Dirkv,

 

Thank you so much for your cooperation and for your patience on this.
Please sign out from the Acrobat application, restart the app, then sign back in and check.

 

Let us know how it goes and share your observations.

 

Thanks,

Meenakshi

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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Hi Meenakshi,

Signed out, reboot the system and signed in again.

All seems to work well now. Thanks for your help and quick response.

 

Best regards,

Dirk

 

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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That's great! Glad to know that the issue is resolved now.

Let us know if we can be of any help.

 

Thanks,

Meenakshi

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New Here ,
Feb 22, 2022 Feb 22, 2022

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I have the same problem. So frustrating. I'm ready to cancel

 

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New Here ,
Mar 01, 2022 Mar 01, 2022

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Was there ever a resolution to this? I've signed in/out and re-booted several times since this started happening to me a couple weeks ago. Also uninstalled and re-installed.

 

My app works perfectly on my laptop, but when I try to sign in with the same ID on my PC it tells me I have no subscription and I'm using a trial account.

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Explorer ,
Jun 15, 2022 Jun 15, 2022

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LATEST

Just having the same issue today… all subscriptions are up to date.

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