Adobe Acrobat Pro DC Version 2019.012.20036 will not print ANYTHING

[cyoun001]

Adobe Acrobat Pro DC Version 2019.012.20036 will not print ANYTHING. I can't print to ANY PRINTERS, I can't print to file. I am using Windows 10 Pro. Since the latest update I can't print to ANYTHING. 

Any Help????

[ls_rbls]

Hi, 

First off, update your Adobe Acrobat to the latest version.

Second, check in Windows Settings--->Devices and Printers (Control Panel), what is the default printer elected to

Third,  download the latest drivers for your printer from the device manufacturer support website and install those drivers following the recommended installation steps from the vendor.

Sometimes after a windows update, the operating system will force its own generic drivers for each peripheral installed in your computer

[cyoun001]

I have done ALL the above, ALL printers work fine in any other program, Word, Excel, Workperfect, etc....

[ls_rbls]

Have you used the Adobe cleaner repair tool? Maybe repairing or reinstalling your Acrobat will resolve this issue. I cant think of any more ideas with yhe information you've provided.

[Abambo]

What are the error messages?

[cyoun001]

There are no error messages, it just doesn't print, the printer icon pops up in the tray then disappears.

[ls_rbls]

Is that hapening with every PDF file or just the one file that you are currently working on?

[ls_rbls]

Since there was a Windows 10 update involved , if I were you I would just reinstall the Acribat using the following method: https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

[ls_rbls]

Sorry, use tgis link instead I posted the wrong one earlier: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[ls_rbls]

And use this one too if it applies to your case: https://helpx.adobe.com/creative-cloud/kb/limited_access_repair_tool.html

[cyoun001]

All PDF Files

[ls_rbls]

Try the repair tools i lonked for you above. If that does not work at least we have ruled out that that the adobe acrobat installation you had working before was corrupted during the Windows 10 update. Before you proceed with anything , can you share a screenshot of what you get when you try to print with Acrobat?

[cyoun001]

That just it there is nothing to screenshot, it just doesn't print. I tried the aboverepair tool and it didn't find anything.

[ls_rbls]

I was asking for the screenshot to compare what you get on screen with what i have on screen, like for example, are you right-clicking on a file icon then selecting Print from the context menu or a re you trying to use File--->Print from within the opened document in Adobe Acrobat. I wanted to see if in the Print drop down you get to select different printing options or does it appear greyed out

[cyoun001]

I am printing from the program see attached

[cyoun001]

how do i send you a screenshot

[cyoun001]

I have a surface pro running the EXACT same version of windows and Adobe DC Pro and it works just fine.

[ls_rbls]

And what type of computer is the one showing this problem (model, brand)

[cyoun001]

HP ZBook 17 Mobile Workstation Plugged into a docking station

[ls_rbls]

OK now we are talking... I am aware that you mentioned earlier that  the printer works with every other application but not with Adobe Acrobat.

Since you identified the problem after an Microsoft Windows operating system update, we will approach the issue from a computer repair point of view in an attempt to rule out if due to the update the Adobe Acrobat (for some reason)  is not recognizing newly updated printer drivers.

For the following  tips to work, I will assume that when you say that you try to print and nothing happens, it is because you are using a USB cable that is connected from the printer to a USB HUB;  and from the USB HUB to the docking station where your Zbook is seated on.

If it is plugged to a docking station using the scenario above as reference, check for the following:

(1) first Power Off your Zbook. Check that the docking station has power and that both the Zbook and all the cables attached to the docking station are porperly seated in their respective jack ports. Power Off  the docking station, and Power Off the printer;  then Power  On the docking station and the printer; Power On your Zbook; observe if anything abnormal happens when you try to print from Adobe Acrobat

(2) if that does not work switch the USB cable of the printer to another available USB port in the docking station

(3) if that does not work check /inspect (and test with another good working computer) and/or replace USB cables as needed for each segment  

(4) that does not work, unplugg the Zbook from the docking station and connect the USB cable from the printer directly to an available USB port in your Zbook and see if the operating system detects and see if it recognizes the printer and/or try to installs its drivers

(5) if this last recommendation works replace the docking station for a good working one 

NOTE:  If you are using a WiFi printer reinstall the wifi drivers of the Zbook WiFi network adapter using only the recommended drivers from the device manufacturer website, and see if the operating recognizes and installs the printer correctly again. Restart the computer and see if Adobe Acrobat prints now.

[cyoun001]

I have no printers attached directly to my computer, all printers are network printers. And like I said earlier all other programs print just fine

[ls_rbls]

Can you provide a screenshot like the image I posted? I am really running out of suggestions. I can't see what the problem looks like in that computer.

[ls_rbls]

The screenshot I asked from you was to see if get the same options available when you try to print or they appear greyed out or missing:

See the slide :

[cyoun001]

How do I insert a screen shot? nothing is greyed out or missing.

[ls_rbls]

with you Adobe Acrobat open recreate the scenario or the steps that you make when trying to print. To make a screenshot hold or press the Ctrl key in your keyboard; while you keep the Ctrl key depressed hit "Print Screen" once. The image will be copied onto the desktop's clipboard. It will remain in temporary memory. You can then open MS Paint or similar application and paste it there then save it. To upload that saved image here just click in the insert image iconp provided in the reply messaging box here in this forum and follow the steps is very straight forward