Adobe Acrobat Pro DC WIN stürzt bei Suche im Dokument ab

New Here ,
Apr 12, 2022 Apr 12, 2022

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bei jeder Suche im Dokument stürzt Acrobat ab. Auch nach Neuinstallation und Laptop-Wechsel selbes Problem

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Edit and convert PDFs , General troubleshooting

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Hi Frank,

 

Hope you are doing well and sorry to hear that.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and try again.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, try to reset the Acrobat preferences as described here, https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... , and see if that works.

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

 

 

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New Here ,
Apr 20, 2022 Apr 20, 2022

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Hi Amal,

unfortunately, it is with all pdf-files. 

I am using Acrobat Pro DC WIN Version 

2022.001.20117 and the system tells me it is the latest version. No updates available. Resetting the preferences also did not work.

Regards,

Frank

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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Hi there

 

We are sorry to hear that the issue still exists.

 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Adobe crash logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  and share them via document cloud as described here https://acrobat.adobe.com/link/home/ for further investigation.

 

Regards

Amal

 

 

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