Adobe Acrobat Pro E-Sign - link expiry within 2 days

[Skybury263456406ga3]

Hi All,  I am seeking assistance with document links expiring quickly.  We were able to issue documents until recently without the links expiring until the documents were cancelled.  This changed to links expiring in about a week and now a link is lasting less than 2 days.  I have tried to find the Link adjustment setting in security but the information found on line is quite old - from 2022.  Further, documents that were cancelled years ago have appeared in the 'In Progress' tab and there is no way of removing them despite selecting the hide agreement option.  Please assist.

Thanks

[Meenakshi Negi]

Hi Skybury263456406ga3,

Thank you for reaching out, and sorry about the delay in response.

If the issue occurs with all the documents that you send, please confirm if you made any recent changes after which this behavior started. 

We have checked your account with the email address used to sign in here on the community page. It shows you have an Acrobat Sign individual plan. The settings to change the link expiration are not available.

The settings are generally available under the Security settings. 

For more information, refer to the following help document: https://adobe.ly/3UYoETe. 

If the issue occurs with all the documents, please confirm if you made any recent changes after which this behavior started. Does this happen with the document you send or the document you receive?

Thanks,

Meenakshi

[Skybury263456406ga3]

Hi Meenakashi,

Thank you for your response. No, my issue with past cancelled documents
does not occur with every document. About 6 mths ago there were suddenly a
dozen that were sent and cancelled back in 2022 that reappeared in my
current folder. I do not have the option to remove them and when I select
hide, they still reappear.



Kind Regards,



Natalie



Natalie Pennells | Administration | Skybury Coffee Pty Ltd
E. admin@skybury.com.au | 136 Ivicevic Road,
Paddy's Green QLD 4880
PO Box 1122, Mareeba QLD 4880 | P. 4093 2194 | F. 4086 6145 |
<> www.skybury.com.au