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Adobe Acrobat Pro Flickering & Clocking on MacOS Monterey 12.7.1

New Here ,
Nov 08, 2023 Nov 08, 2023

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Hi! My work involves large-size PDF files for catalogs (over 100 MB). I have encountered issues in the past 8 weeks when using Adobe Acrobat Pro (version 2023.006.20360). The PDF flickers and I go on the clock when trying to move from one page to the other. It also doesn't download all the images/graphics on the page. I have a screen capture to show what this looks like. How do I fix this? It didn't occur with older versions of the Adobe desktop app, which I need to use since the file size is over 100MB. 

 

Thanks,

JulieScreen Shot 2023-11-08 at 5.06.14 PM.png

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General troubleshooting , PDF

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Adobe Employee ,
Mar 08, 2024 Mar 08, 2024

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Hi there,

 

Hope you are doing well and sorry to keep you waiting.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3PeQubQ and see if that works.

 

~Amal

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