Adobe Acrobat Pro freeze-crash if toolbar option select -sign etc

[Bjoern38702943obut]

Whenever I try from the toolbar to sign a PDF the desktop app crashes and send report.

If I ll do it from web it works fine.

Any idea ?

No answer from the official site that receives the reports 

[Juan34987757ygxl]

Hey! I'm having the same exact issue on my end and have been unable to fix it. I tried repairing, uninstalling/re-installing, modifying security preferences and reverting to the "Old" gui interface but nothing resolved it for me. I'm hoping there's an update coming soon that will fix this!

[Meenakshi Negi]

Hi Bjoern38702943obut, and Juan34987757ygxl,

Thank you for the information.

The team is aware of the issue and is working on the fix. We will update you once the fix patch is available.

In the meantime, try the workaround mentioned here.

Please go to the location mentioned below and delete the following files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

Let us know if that helps.

Thanks,

Meenakshi

[Juan34987757ygxl]

@Meenakshi Negi Just an update that this morning the application is working fine! I did not test the work around provided and am unable to confirm if an update was pushed.

@Bjoern38702943obut Anything on your end?

[Meenakshi Negi]

Hi All,

The issue has been addressed in the latest update released today. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes.

Thanks,

Meenakshi