Adobe Acrobat Pro freezes when saving/save as and then becomes unresponsive

[al33579927ripa]

Whenever I try to save any PDF file, I am met with Adobe freezing, and the program quickly becomes unresponsive. I have tried reinstalling Adobe Acrobat as well as unchecking the "show online storage..." boxes under Preferences>General.

My current settings are: Mac OS 14.0 (Sonoma) and Adobe version 2023.006.20360

Any guidance or help would be appreciated. Thanks!

[Amal.]

Hi there 
 
Hope you are doing well and sorry for the delay.
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3wM0Qth and check.

~Amal