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I am experiencing a recurring issue with Adobe Acrobat Pro on my macOS Sonoma 14.6.1 where the application consistently freezes during the E-signature process. Although uninstalling and reinstalling the software temporarily resolves the issue, the problem reoccurs approximately 30 minutes after the fix.
This disruption significantly impacts my workflow, as I need to repeatedly uninstall and reinstall the application just to continue working. My Adobe software is fully updated.
Could you please provide a more permanent solution or escalate this issue to the appropriate technical team? Your prompt assistance would be greatly appreciated.
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Hi @TLOOJJ,
Sorry for the delayed response and troubled experience.
I'm following up to see if your issue is resolved. If not, please let us know; we'd be happy to assist.
Please ensure Acrobat is installed with the latest update. To check for pending updates, launch Acrobat> Help > Check for Updates.
Also, we would need the following logs:
Hopefully, these logs will help us identify why the lag in performance is happening on your machine. Let us know if you have any questions.
~Tariq