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Adobe Acrobat Pro Install Failing

Community Beginner ,
Jul 03, 2024 Jul 03, 2024

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Hi All, 

Hoping someone has seen something similar and has a suggestion outside of, Run AcroCleaner.
Have installed Pro on a number of users devices in the last few days and seeing the same frustrating failure occuring. 
All instances are new devices that are being allocated to exisiting users that have had Pro running on their previous device.
As we change them over to a new device running Windows 11, the installation process will start, but the installer will spontaniously close, and in Creative cloud it will detect that Adobe Acrobat Pro is installed. 
However Pro does not appear under 'Apps and Features' and PDF's can only be opened in Adobe Reader. 
Have tried a full uninstall, AcroCleaner, and even in one case reimaging a new device, all with the same result. Pro is saying its installed but cannot be opened, even if prompted through CC, online or otherwise. 
Has anyone seen anything similar? Is there anything else I can try?
Thanks in advance. 

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General troubleshooting , PDF

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correct answers 1 Correct answer

Community Beginner , Jul 03, 2024 Jul 03, 2024

Found a solution:
Open Acrobat Reader
Menu>Disable New Acrobat
Help> Install Premium Features.

For whatever reason this work around seems to solve the problem

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Community Beginner ,
Jul 03, 2024 Jul 03, 2024

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LATEST

Found a solution:
Open Acrobat Reader
Menu>Disable New Acrobat
Help> Install Premium Features.

For whatever reason this work around seems to solve the problem

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines