Adobe Acrobat pro not working

[Tomáš37898971hkt4]

Hello,

we have bought adobe acrobat pro 3 days ago, but still can not use it. When i try to for example use edit text, it is saying to try 7 day trial mode. In admin console, it is saying by the profile, that it is without access with red dot.

Can anyone help?

[JR Boulay]

Start here: https://helpx.adobe.com/acrobat/using/edit-text-pdfs.html

[try67]

You say you "bought" Acrobat. Do you mean you purchased a (so-called) perpetual license, or a subscription?

[Tomáš37898971hkt4]

Subscription.

[Tariq Dar · Accepted solution]

@Tomáš37898971hkt4 

In a situation like this, the user has to check the following:

• The user uses the same email ID used at the time of purchasing the subscription.
• Try signing out from the app and signing back in
• Close the app and relaunch it.
• Windows users: Search Distiller, launch it, and leave it open for a moment; if you aren't signed in properly, it will prompt you to sign in again. 

All the above-mentioned suggestions will help if you have an active subscription on your account. 

For more information about your account, you can visit this page: helpx.adobe.com/manage-account.html

and check the status of your subscription purchased

Let us know if you have any questions. 

Note: When posting this reply, you have an Acrobat Pro team subscription active on your account.

~Tariq