Adobe Acrobat Pro - Sign does not work

[SH-AKQA]

There is a button called "Sign document by typing or drawing a signature" on Adobe Acrobat Pro.  Clicking on this usually lets you add your signature and your initials.  This was working fine for me until I changed my laptop and moved to Windows 11.  Clicking on this button now does absolutely nothing. 

I have tried a number of things already: 

- Signing in and Signing out on Adobe Acrobat Pro

- Uninstalling and reinstalling (including running the cleaner) Adobe Acrobat Pro

- Adding my details in Edit - Preferences - Identity

- Trying the signature with Using Modern Interface checked and un-checked

- Creating an identity within Digital ID & Trusted Certificates

- Deleting the three "Acrobat" folders in the Windows user's appdata folder (C:\users\<username>\appdata) and then starting Adobe Acrobat Pro again

- Restarting the laptop

I am unsure what's gone wrong so suddenly, and what to do to fix this problem.  Any help would be appreciated. 

Thanks

Suresh 

[AkanchhaS · Accepted solution]

Hi @SH-AKQA 

We appreciate that you have shared all the troubleshooting steps performed.

We assume that you are using Fill & Sign tool here. Every time you click on the Fill & Sign tool, it doesn't let you add your signature or initials. 

Or are you referring to a specific PDF file that requires a signature but does not let you sign the file?

Is it a Fill & Sign signature or a Certificate signature?

If you have transferred the Acrobat from one computer to another rather than doing a fresh install, there's likely a chance that some of the tools stopped working.

In that case, please do a complete cleanup using the cleaner tool. 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Let us know if it still doesn't work.

Thanks,

Akanchha

[AkanchhaS · Accepted solution]

Hi @SH-AKQA 

We appreciate that you have shared all the troubleshooting steps performed.

We assume that you are using Fill & Sign tool here. Every time you click on the Fill & Sign tool, it doesn't let you add your signature or initials. 

Or are you referring to a specific PDF file that requires a signature but does not let you sign the file?

Is it a Fill & Sign signature or a Certificate signature?

If you have transferred the Acrobat from one computer to another rather than doing a fresh install, there's likely a chance that some of the tools stopped working.

In that case, please do a complete cleanup using the cleaner tool. 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Let us know if it still doesn't work.

Thanks,

Akanchha

[SH-AKQA]

Thanks for your response. 
I can confirm it's the Fill and Sign tool.  Any PDF at all that I previously could sign using it, I can't do anything now because clicking it doesn't do anything. 
I will try what you have suggested shortly, but as I did reinstall Adobe Acrobat Pro a couple of times including running the cleaner, (and was a fresh install with the only thing being I signed in using the same login), I'm not sure if this will work.  Thanks again, will report back. 

[SH-AKQA]

OMG Akanchha!  @AkanchhaS  This is amazing, it's worked!  Thank you SO much, as I've been worried and wasted quite a lot of time over the past 3 days trying to fix this.  I think my previous installations were via my company's Adobe Creative Cloud Desktop application - and maybe using the direct file link you shared was the difference that made it work.  Once again, thank you so much, you're a star. 

[AkanchhaS]

Glad to hear that it worked for you. Thank you for sharing the update.

Let us know if there's any further assistance is required.

~Akanchha 

[Morleysca]

i have a similar problem but with the following twist.

i have a document that requires two people to sign in different places . when selective and placig the signature box at those locations the syatem did not ask me to specify who was to sign. ive entered the e mail addresses and sent. the receipient keeps sayintg they have electronically signed the document but when they send me the link it shows all signatories yet to sign and i have nothing back in my e mail ?  im lost as wto what to tell the signatory 

[mariahweyne]

Vertify all your agreements Adobe Acrobat Documents to see if they are still in progress or completed.

[AkanchhaS]

Hey @Morleysca 

Please try the suggestion given by @mariahweyne  and see if you can find your agreements online

You can also Sign In. on Acrobat online directly from here: https://secure.echosign.com/public/login 

Let us know if there's any further help is required.

Thanks,

Akanchha

[yalih]

hello! trying to solve the same problem

I downloaded the apps to clean and install Acrobat

but the installer you linked to didn't work for me

is it possible that the download referred to in this conversation is out of date?

thanks

yali

[A_Ran]

This issue has been reported in another thread, and the solution was to remove the Arabit language support, which for some reason is installed by default for some users.

see https://community.adobe.com/t5/acrobat-discussions/acrobat-pro-adobe-sign-button-does-not-work-windo....

[DaveDoublee · Accepted solution]

I have solved this for myself.

For me, it was an issue with the digital signature token USB driver or client (I use SafeNet Authentication Client and Tools).

I reinstalled both and the issue was fixed. Make sure you follow your digital signature provider's steps for installing these.