Adobe Acrobat Pro - sorry something went wrong

[Hannahm]

Hi I'm currently trying to launch Adobe Acrobat Pro and I'm getting to following error.

Can anyone please help ?

Many thanks

[MeenakshiNegi]

Hi Hannah,

Thank you for reaching out, and sorry about the trouble.

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html#error-opening-acrobat-mac. 

Let us know how it goes.

Thanks,

Meenakshi

[Derek3224857332ct]

I've purchased acrobat pro 2020 through TechSoup and installed it after uninstalling acrobat pro 2017. However, every time I start it, it gives the message "sorry, something went wrong." I'm running a windows 10 PC. The help files for this error only seem to address the MacOS. Windows Defender has been turned off.