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Adobe Acrobat Pro Subscription Cancellation without Associated Email Reminder

Guest
Apr 11, 2024 Apr 11, 2024

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I have an Adobe account where I no longer remember my email address and they are taking money from Acrobat Pro, how do I cancel my subscription if I don't know my email address?

 

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Cancel subscription , Comment review and collaborate Experiment , Edit and convert PDFs , Modern Acrobat

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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Contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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