Adobe Acrobat Pro V25.1 Install stucks permanently at 83%

Report · Mar 24, 2025

Due to some issues with a new installed printer driver, I lost my Adobe PDF Printer. As this might happen sometimes, I knew that best way to reinstall is to repair the installation in Acrobat Pro. This time, the repair process stucked and the computer did not react at all, so I needed to shut down and reboot. After that, the Acrobat Pro installation was still shown in the Apps but no chance at all to repair or start or deinstall. It took me some hours to finally get rid of the installation and I thought I can now install again, using my creative cloud desktop. But, for any reason, every installation attempt ends when the install process got stuck at 83%. At this point, I can see Adobe Acrobat in the Apps with a size of 1,8 GB, but I know, that before, the installation size was around 2,35GB. Furthermore, at this point, there are no more of the other installed printers shown. So All I can do is reboot the system and deinstall Acrobat pro.

My system is a Dell i7 with 16GB Ram, 250G SSD, there is enough space left on the SSD and I turned off for the installation process my GData Firewall, Virus protection and HTTP Protection. I have a license for Adobe Creative Cloud All Apps 100 GB.

Any hint is appreciated.

Report · Mar 25, 2025

Hello!

I hope you are doing well.

Please reboot the machine once and use the Acrobat Cleaner tool to remove any residual files from previous installations that can interfere with new installations. Then, reboot the device and install Acrobat from the direct installation link.

Let us know how it goes.

Thanks,

Anand Sri.

Report · Jun 04, 2025

I'm facing a similar issue with installing Adobe Acrobat Pro on Windows11. The installer either freezes or becomes unresponsive.

So far, I’ve:

Used the Adobe Cleaner Tool
Rebooted multiple times
Attempted re-installation several times over the past two days

Unfortunately, nothing has worked. Has anyone found a reliable fix for this? Appreciate any help or suggestions.

Report · Jun 06, 2025

Hello @preethy_6597!

I hope you are doing well, and thanks for reaching out.

Thanks for sharing the steps you’ve already tried. Please restart the machine once and ensure all the mandatory and optional updates of the operating systems are installed. Check for any pending updates of the OS, install them, and reboot the machine. Then, use the Acrobat Cleaner tool once again to remove any left or conflicting files. Restart the machine, download the Acrobat, and run the setup as an Administrator. Right-click on the step file and select Run as Administrator.

Temporarily Disable Security Software during the installation process. For testing purposes, please create a test user profile with full admin rights and then install Acrobat. Check if you still experience the issue.

If the issue continues, please provide the following information: The logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Regards,

Anand Sri.