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Adobe Acrobat Pro Ver: 2023.008.20458 64-bit Crashes/Closes after opening a PDF

New Here ,
Jan 07, 2024 Jan 07, 2024

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Acrobat Pro will close within 3-10 seconds after opening a PDF document.  I have attempted the repair installation several times with no success.  There are no current updates available.  I was using the program 2 days ago, January 5, 2024, and was given a popup that updates were available which I accepted.  When I just open Acrobat alone from the icon on my desktop, the program will occasionally stay open but as soon as I try to open a document, it will close, again within 3-10 seconds.  I am using Windows 10 Pro.  I will also occasionally receive a message that states "Maintenance complted successfully.  Acrobat made some improvements to functionality and performance. You must restart Acrobat now to continue working."  There is a choice for learn more and Restart.  I click on Restart and the program closes, but does not restart.  When I manually restart from the shortcut on the desktop, the program will open.  A box will flash on the screen, then the program will close.  This is beyond frustrating.  Please, someone help.

TOPICS
Crash or freeze , General troubleshooting , PDF

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Adobe Employee ,
Jan 08, 2024 Jan 08, 2024

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Hi @David34651624l7od

 

Hope you are doing well and thanks for reaching out.

 

Would you mind collecting the Adobe CC logs https://adobe.ly/3Hcnjlq , Procmon logs (Win Only)  https://adobe.ly/3SapiwE  and Crash/freeze logs https://adobe.ly/3SaAc4z and share them via any cloud storage. Just upload the log file to any cloud storage (Dropbox, Google Drive, etc. ) and generate the shareable link and share that link with us for further investigation.
 
Regards
Amal



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