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Adobe Acrobat Pro whitout subscription but I see my subscritpion on my account

New Here ,
Jun 08, 2021 Jun 08, 2021

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Hi all - I bought an adobe acrobat pro 2020 subscription but for some reason every time i open the program it says im on a trial that is expiring tomorrow. I have signed out and signed in again, i deleted the programm and download the program form the link i got from adobe, but im still receiving a message asking me to buy the license which i already did.

 

Please help!

 

Thank you!

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Install update and subscribe to Acrobat

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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There's no subscription for Acrobat Pro 2020. It's a "perpetual license" version only. If you have a subscription it's for Acrobat Pro DC, and that's what you should download and install.

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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Hi there,

 

Thank you for reaching out.

 

We have checked your account with the email address used to sign in to the community. You have the Acrobat Pro 2020 perpetual license.

 

Please run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) on the machine to remove the current application and reboot the machine.

The install the Acrobat 2020 from the following page: https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html

Ensure that you have the serial number available with you. You may check the serial number for the application in your Adobe account. Open this link https://account.adobe.com/ and sign in using the Adobe ID. Then go to Plans > Products and check the Serial number for Acrobat 2020.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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