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Adobe Acrobat Product is not showing up on account

New Here ,
Jan 19, 2023 Jan 19, 2023

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When I log into my account to view my registered serial numbers it shows nothing registered. I just updated my computer set up and when I log in my account, it no longer shows the account has any products registered with it. I do not have the product serial anymore and now have no access to Adobe Acrobat althouh I did pay for it. 

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General troubleshooting , How to

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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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Hi @Andrea28011674a2l3 

 

Your current Adobe account does not show any Acrobat product registered under it. There was a subscription, but that's inactive/canceled. 

We don't see any license under it.  

 If you have purchased a license or a subscription, that should be associated with your Adobe account. 

Please think of if there's any other email address that you might have registered on Adobe. https://account.adobe.com/

 

Check this help article here to see if it helps: https://helpx.adobe.com/download-install/kb/find-serial-number.html 

 

Thanks,

Akanchha 

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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there are several possible ways to find/recover an adobe serial number.

 

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

 

3. if your adobe program is installed on another computer you can recover its serial number from that computer,

 

(win:) http://www.belarc.com/free_download.html

(mac:) https://mac-product-key-finder.com/

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