Adobe Acrobat Product is not showing up on account

[Andrea28011674a2l3]

When I log into my account to view my registered serial numbers it shows nothing registered. I just updated my computer set up and when I log in my account, it no longer shows the account has any products registered with it. I do not have the product serial anymore and now have no access to Adobe Acrobat althouh I did pay for it. 

[AkanchhaS]

Hi @Andrea28011674a2l3 

Your current Adobe account does not show any Acrobat product registered under it. There was a subscription, but that's inactive/canceled. 

We don't see any license under it.  

 If you have purchased a license or a subscription, that should be associated with your Adobe account. 

Please think of if there's any other email address that you might have registered on Adobe. https://account.adobe.com/

Check this help article here to see if it helps: https://helpx.adobe.com/download-install/kb/find-serial-number.html 

Thanks,

Akanchha 

[JR Boulay]

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

[kglad]

there are several possible ways to find/recover an adobe serial number.

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

3. if your adobe program is installed on another computer you can recover its serial number from that computer,

(win:) http://www.belarc.com/free_download.html

(mac:) https://mac-product-key-finder.com/