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Adobe Acrobat Reader and Acrobat Pro won't open on my computer

New Here ,
Aug 07, 2020 Aug 07, 2020

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I have a MacBook Pro with macOS Catalina Version 10.15.6 currently. Whenever I try to open Adobe Acrobat Reader or Acrobat Pro, the application won't even open. I get an error message saying Acrobat quit unexpectedly. I called Adobe customer support twice and did a screen share where the applications were installed and uninstalled, but nothing will work. I was advised to come to this forum for help.

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Crash or freeze

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correct answers 1 Correct answer

Adobe Employee , Aug 07, 2020 Aug 07, 2020
Hi there We are sorry for the trouble. As described the application is not opening and you get the error 'Acrobat Reader quit unexpectedly' Please try the troubleshooting steps provided in the help article https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that works for you. If it still doesn't work, please create a new test user profile or enable the root account in Mac and try using the application there and check. If it still doesn't ...

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Adobe Employee ,
Aug 07, 2020 Aug 07, 2020

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Hi there

 

We are sorry for the trouble. As described the application is not opening and you get the error 'Acrobat Reader quit unexpectedly'

 

Please try the troubleshooting steps provided in the help article https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that works for you.

 

If it still doesn't work, please create a new test user profile or enable the root account in Mac and try using the application there and check.

 

If it still doesn't work ,

 

Let us know how it goes

 

Regards

Amal

 

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New Here ,
Jul 22, 2021 Jul 22, 2021

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I'm having the same issue on my mac air. I really need the function oof the adobe pro. Please help!

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New Here ,
Jul 24, 2021 Jul 24, 2021

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I had the same issue. But i did this and it totally worked for me !

The only thing is you'll loose all preferences and custom settings in all your CC applications.

 

Thanks Amal

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New Here ,
Jul 27, 2021 Jul 27, 2021

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The cleaner link doesn't work.

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Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

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Hi there

 

We are sorry to hear that. Please use the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and check.

 

Regards

Amal

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