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pg22
New Participant
August 7, 2020
Answered

Adobe Acrobat Reader and Acrobat Pro won't open on my computer

  • August 7, 2020
  • 2 replies
  • 38653 views

I have a MacBook Pro with macOS Catalina Version 10.15.6 currently. Whenever I try to open Adobe Acrobat Reader or Acrobat Pro, the application won't even open. I get an error message saying Acrobat quit unexpectedly. I called Adobe customer support twice and did a screen share where the applications were installed and uninstalled, but nothing will work. I was advised to come to this forum for help.

Correct answer Bel02924

It doesn't let me use Adobe on my Imac it says I'm opening it on Safari on my IMac it says that I'm opening it on an unsupported browser.

2 replies

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littleplum
New Participant
October 14, 2022

For me, the Photoshop trick didn't work. Restarting my computer didn't work. However, I decided to try opening a different file - and somehow that worked and then I was able to open the other file I was really trying to open.

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    cameron6C1B
    New Participant
    December 14, 2022

    Same problem here. .pdf wouildn't open in Acrobat Pro. Copied file from server to Downloads (on laptop). Then file opened from both Downloads & server file location. 

    I
    id8two
    New Participant
    April 3, 2025

    If you are connecting to your server using Apple File Protocol (afp://servername), this can be a problem. A few years ago, and Acrobat update introduced this issue and it has not been fixed since Adobe (absurdly) does not support opening files from a server. Switching to smb:// to connect will solve this issue for pdfs.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 7, 2020

    Hi there

     

    We are sorry for the trouble. As described the application is not opening and you get the error 'Acrobat Reader quit unexpectedly'

     

    Please try the troubleshooting steps provided in the help article https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that works for you.

     

    If it still doesn't work, please create a new test user profile or enable the root account in Mac and try using the application there and check.

     

    If it still doesn't work ,

     

    Let us know how it goes

     

    Regards

    Amal

     

    M
    MCVAV8N
    New Participant
    July 22, 2021

    I'm having the same issue on my mac air. I really need the function oof the adobe pro. Please help!

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