Adobe Acrobat Reader crashes

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Jul 25, 2022 Jul 25, 2022

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Adobe is crashing, and we have dump logs, but not sure what application opens the logs. We have tried Blue Screen View, WhoCrashed, CMTrace, Notepad ++, but none of those programs work. Can anyone point me in the right direction, or what application will open thse dump files? Thanks

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Jul 25, 2022 Jul 25, 2022

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We were finally able to open the logs, and here is some output of the dump file. If anyone has any ideas, please let me know.

 


Microsoft (R) Windows Debugger Version 10.0.17134.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\JM78\Downloads\CrashDumps\AcroRd32.DMP]
User Mini Dump File with Full Memory: Only application data is available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 14393 MP (8 procs) Free x64
Product: Server, suite: TerminalServer
10.0.14393.5125 (rs1_release.220429-1732)
Machine Name:
Debug session time: Mon Jul 25 14:27:38.000 2022 (UTC - 5:00)
System Uptime: 17 days 15:16:59.884
Process Uptime: 0 days 0:00:14.000
................................................................
...............
wow64cpu!CpupSyscallStub+0xc:
00000000`7028223c c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for AcroRd32.exe -
GetUrlPageData2 (WinHttp) failed: 12002.

KEY_VALUES_STRING: 1


TIMELINE_ANALYSIS: 1

Timeline: !analyze.Start
Name: <blank>
Time: 2022-07-25T20:28:16.565Z
Diff: 3638565 mSec

Timeline: Dump.Current
Name: <blank>
Time: 2022-07-25T19:27:38.0Z
Diff: 0 mSec

Timeline: Process.Start
Name: <blank>
Time: 2022-07-25T19:27:24.0Z
Diff: 14000 mSec

Timeline: OS.Boot
Name: <blank>
Time: 2022-07-08T04:10:39.0Z
Diff: 1523819000 mSec


DUMP_CLASS: 2

DUMP_QUALIFIER: 400

FAULTING_IP:
+0
00000000`00000000 ?? ???

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD: 00007ea0

BUGCHECK_STR: BREAKPOINT

DEFAULT_BUCKET_ID: BREAKPOINT

PROCESS_NAME: AcroRd32.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

EXCEPTION_CODE_STR: 80000003

WATSON_BKT_PROCSTAMP: 62c3b1b7

WATSON_BKT_PROCVER: 22.1.20169.0

PROCESS_VER_PRODUCT: Adobe Acrobat Reader DC

WATSON_BKT_MODULE: unknown

WATSON_BKT_MODVER: 0.0.0.0

WATSON_BKT_MODOFFSET: 0

WATSON_BKT_MODSTAMP: bbbbbbb4

BUILD_VERSION_STRING: 10.0.14393.5125 (rs1_release.220429-1732)

MODLIST_WITH_TSCHKSUM_HASH: cc4542465dece36142d1c705a2c809daa05091d5

MODLIST_SHA1_HASH: fa15e3e376624bac9cf55c2c9618030bb2d848f8

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

PRODUCT_TYPE: 3

SUITE_MASK: 16

DUMP_FLAGS: 8000c07

DUMP_TYPE: 3

ANALYSIS_SESSION_HOST: CRPVAL519IS20

ANALYSIS_SESSION_TIME: 07-25-2022 15:28:16.0565

ANALYSIS_VERSION: 10.0.17134.1 amd64fre

THREAD_ATTRIBUTES:
OS_LOCALE: ENU

PROBLEM_CLASSES:

ID: [0n317]
Type: [@APPLICATION_FAULT_STRING]
Class: Primary
Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
BUCKET_ID
Name: Omit
Data: Add
String: [BREAKPOINT]
PID: [Unspecified]
TID: [Unspecified]
Frame: [0]

PRIMARY_PROBLEM_CLASS: BREAKPOINT

LAST_CONTROL_TRANSFER: from 0000000070281d9a to 000000007028223c

STACK_TEXT:
00000000`0019d638 00000000`70281d9a : 00000023`7732eb6c 00000000`70280023 00000000`00000202 00000000`004fc52c : wow64cpu!CpupSyscallStub+0xc
00000000`0019d640 00000000`7032bf87 : 00000000`00000000 00000000`0019fff0 00000000`0019fd24 00000000`0019fff0 : wow64cpu!WaitForMultipleObjects32+0x1d
00000000`0019d6f0 00000000`70328260 : 00000000`00a80a50 00000000`00a80a50 00000000`0019fd24 00000000`0019fd24 : wow64!RunCpuSimulation+0xf307
00000000`0019d770 00000000`70291ccb : 00000000`0019dbc0 00000000`00000002 00007ffb`0019e520 00000000`00000020 : wow64!Wow64KiUserCallbackDispatcher+0x420
00000000`0019db70 00007ffb`888c9824 : 52f84620`03dd038d 00000000`00000000 00000000`00000000 00000000`00000000 : wow64win!whcbfnDWORD+0x34b
00000000`0019e570 00000000`7029fbd4 : 00000000`702953cc 00000000`006538e0 00000000`702db500 00000000`702dd480 : ntdll!KiUserCallbackDispatcherContinue
00000000`0019e5f8 00000000`702953cc : 00000000`006538e0 00000000`702db500 00000000`702dd480 00000000`0000000f : wow64win!NtUserDispatchMessage+0x14
00000000`0019e600 00000000`70316e75 : 00000000`002b3000 00000000`702952f0 00000000`002b5000 00000000`004ff118 : wow64win!whNtUserDispatchMessage+0xdc
00000000`0019e670 00000000`70281d07 : 00000023`75796adc 00000000`70310023 00000000`004ff1ac 00000000`004ff054 : wow64!Wow64SystemServiceEx+0x155
00000000`0019ef30 00000000`7032bf87 : 00000000`006520e8 00000000`0019f030 0000b5ca`d4665533 00000000`0019f000 : wow64cpu!ServiceNoTurbo+0xb
00000000`0019efe0 00000000`7031cba0 : 00000000`00000000 00000000`0019f090 00000000`006520e8 00000000`00000000 : wow64!RunCpuSimulation+0xf307
00000000`0019f060 00007ffb`888b2e57 : 00000000`00b40120 00000000`00000000 00000000`00000003 00000000`002b1000 : wow64!Wow64LdrpInitialize+0x120
00000000`0019f310 00007ffb`88898145 : 00000000`00000000 00007ffb`888a9bc9 00000000`00000000 00000000`00000001 : ntdll!LdrpInitializeProcess+0x17d3
00000000`0019f720 00007ffb`88897fae : 00000000`0019f7f0 00000000`00000000 00000000`00000000 00000000`002b1000 : ntdll!LdrpInitialize+0x141
00000000`0019f7a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe


STACK_COMMAND: ~0s; .ecxr ; kb

THREAD_SHA1_HASH_MOD_FUNC: 304c03b38bd1e90fc7d8f38a5e284a0ec7876601

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 4fd2399a818d23d29fe5fbce75f2ffa3c84e89b3

THREAD_SHA1_HASH_MOD: 51eb7eeb1b9ac3c07225640dbaa49384a75dd4e9

FOLLOWUP_IP:
wow64cpu!CpupSyscallStub+c
00000000`7028223c c3 ret

FAULT_INSTR_CODE: c32ecdc3

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: wow64cpu!CpupSyscallStub+c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: wow64cpu

IMAGE_NAME: wow64cpu.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 5e3484b5

BUCKET_ID: BREAKPOINT_wow64cpu!CpupSyscallStub+c

FAILURE_EXCEPTION_CODE: 80000003

FAILURE_IMAGE_NAME: wow64cpu.dll

BUCKET_ID_IMAGE_STR: wow64cpu.dll

FAILURE_MODULE_NAME: wow64cpu

BUCKET_ID_MODULE_STR: wow64cpu

FAILURE_FUNCTION_NAME: CpupSyscallStub

BUCKET_ID_FUNCTION_STR: CpupSyscallStub

BUCKET_ID_OFFSET: c

BUCKET_ID_MODTIMEDATESTAMP: 5e3484b5

BUCKET_ID_MODCHECKSUM: b453

BUCKET_ID_MODVER_STR: 10.0.14393.3503

BUCKET_ID_PREFIX_STR: BREAKPOINT_

FAILURE_PROBLEM_CLASS: BREAKPOINT

FAILURE_SYMBOL_NAME: wow64cpu.dll!CpupSyscallStub

FAILURE_BUCKET_ID: BREAKPOINT_80000003_wow64cpu.dll!CpupSyscallStub

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/AcroRd32.exe/22.1.20169.0/62c3b1b7/unknown/0.0.0.0/bbbbbbb4/800...

TARGET_TIME: 2022-07-25T19:27:38.000Z

OSBUILD: 14393

OSSERVICEPACK: 5066

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 Server TerminalServer

USER_LCID: 0

OSBUILD_TIMESTAMP: 2022-04-01 23:17:28

BUILDDATESTAMP_STR: 220429-1732

BUILDLAB_STR: rs1_release

BUILDOSVER_STR: 10.0.14393.5125

ANALYSIS_SESSION_ELAPSED_TIME: a45d

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:breakpoint_80000003_wow64cpu.dll!cpupsyscallstub

FAILURE_ID_HASH: {289a12fb-10fd-bb5b-3edc-4567046643a5}

Followup: MachineOwner
---------

0:000> .exr -1
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0


Microsoft (R) Windows Debugger Version 10.0.17134.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\JM78\Downloads\CrashDumps\AcroRd32.DMP]
User Mini Dump File with Full Memory: Only application data is available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 14393 MP (8 procs) Free x64
Product: Server, suite: TerminalServer
10.0.14393.5125 (rs1_release.220429-1732)
Machine Name:
Debug session time: Mon Jul 25 14:27:38.000 2022 (UTC - 5:00)
System Uptime: 17 days 15:16:59.884
Process Uptime: 0 days 0:00:14.000
................................................................
...............
wow64cpu!CpupSyscallStub+0xc:
00000000`7028223c c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for AcroRd32.exe -
GetUrlPageData2 (WinHttp) failed: 12002.

KEY_VALUES_STRING: 1


TIMELINE_ANALYSIS: 1

Timeline: !analyze.Start
Name: <blank>
Time: 2022-07-25T20:28:16.565Z
Diff: 3638565 mSec

Timeline: Dump.Current
Name: <blank>
Time: 2022-07-25T19:27:38.0Z
Diff: 0 mSec

Timeline: Process.Start
Name: <blank>
Time: 2022-07-25T19:27:24.0Z
Diff: 14000 mSec

Timeline: OS.Boot
Name: <blank>
Time: 2022-07-08T04:10:39.0Z
Diff: 1523819000 mSec


DUMP_CLASS: 2

DUMP_QUALIFIER: 400

FAULTING_IP:
+0
00000000`00000000 ?? ???

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD: 00007ea0

BUGCHECK_STR: BREAKPOINT

DEFAULT_BUCKET_ID: BREAKPOINT

PROCESS_NAME: AcroRd32.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

EXCEPTION_CODE_STR: 80000003

WATSON_BKT_PROCSTAMP: 62c3b1b7

WATSON_BKT_PROCVER: 22.1.20169.0

PROCESS_VER_PRODUCT: Adobe Acrobat Reader DC

WATSON_BKT_MODULE: unknown

WATSON_BKT_MODVER: 0.0.0.0

WATSON_BKT_MODOFFSET: 0

WATSON_BKT_MODSTAMP: bbbbbbb4

BUILD_VERSION_STRING: 10.0.14393.5125 (rs1_release.220429-1732)

MODLIST_WITH_TSCHKSUM_HASH: cc4542465dece36142d1c705a2c809daa05091d5

MODLIST_SHA1_HASH: fa15e3e376624bac9cf55c2c9618030bb2d848f8

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

PRODUCT_TYPE: 3

SUITE_MASK: 16

DUMP_FLAGS: 8000c07

DUMP_TYPE: 3

ANALYSIS_SESSION_HOST: CRPVAL519IS20

ANALYSIS_SESSION_TIME: 07-25-2022 15:28:16.0565

ANALYSIS_VERSION: 10.0.17134.1 amd64fre

THREAD_ATTRIBUTES:
OS_LOCALE: ENU

PROBLEM_CLASSES:

ID: [0n317]
Type: [@APPLICATION_FAULT_STRING]
Class: Primary
Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
BUCKET_ID
Name: Omit
Data: Add
String: [BREAKPOINT]
PID: [Unspecified]
TID: [Unspecified]
Frame: [0]

PRIMARY_PROBLEM_CLASS: BREAKPOINT

LAST_CONTROL_TRANSFER: from 0000000070281d9a to 000000007028223c

STACK_TEXT:
00000000`0019d638 00000000`70281d9a : 00000023`7732eb6c 00000000`70280023 00000000`00000202 00000000`004fc52c : wow64cpu!CpupSyscallStub+0xc
00000000`0019d640 00000000`7032bf87 : 00000000`00000000 00000000`0019fff0 00000000`0019fd24 00000000`0019fff0 : wow64cpu!WaitForMultipleObjects32+0x1d
00000000`0019d6f0 00000000`70328260 : 00000000`00a80a50 00000000`00a80a50 00000000`0019fd24 00000000`0019fd24 : wow64!RunCpuSimulation+0xf307
00000000`0019d770 00000000`70291ccb : 00000000`0019dbc0 00000000`00000002 00007ffb`0019e520 00000000`00000020 : wow64!Wow64KiUserCallbackDispatcher+0x420
00000000`0019db70 00007ffb`888c9824 : 52f84620`03dd038d 00000000`00000000 00000000`00000000 00000000`00000000 : wow64win!whcbfnDWORD+0x34b
00000000`0019e570 00000000`7029fbd4 : 00000000`702953cc 00000000`006538e0 00000000`702db500 00000000`702dd480 : ntdll!KiUserCallbackDispatcherContinue
00000000`0019e5f8 00000000`702953cc : 00000000`006538e0 00000000`702db500 00000000`702dd480 00000000`0000000f : wow64win!NtUserDispatchMessage+0x14
00000000`0019e600 00000000`70316e75 : 00000000`002b3000 00000000`702952f0 00000000`002b5000 00000000`004ff118 : wow64win!whNtUserDispatchMessage+0xdc
00000000`0019e670 00000000`70281d07 : 00000023`75796adc 00000000`70310023 00000000`004ff1ac 00000000`004ff054 : wow64!Wow64SystemServiceEx+0x155
00000000`0019ef30 00000000`7032bf87 : 00000000`006520e8 00000000`0019f030 0000b5ca`d4665533 00000000`0019f000 : wow64cpu!ServiceNoTurbo+0xb
00000000`0019efe0 00000000`7031cba0 : 00000000`00000000 00000000`0019f090 00000000`006520e8 00000000`00000000 : wow64!RunCpuSimulation+0xf307
00000000`0019f060 00007ffb`888b2e57 : 00000000`00b40120 00000000`00000000 00000000`00000003 00000000`002b1000 : wow64!Wow64LdrpInitialize+0x120
00000000`0019f310 00007ffb`88898145 : 00000000`00000000 00007ffb`888a9bc9 00000000`00000000 00000000`00000001 : ntdll!LdrpInitializeProcess+0x17d3
00000000`0019f720 00007ffb`88897fae : 00000000`0019f7f0 00000000`00000000 00000000`00000000 00000000`002b1000 : ntdll!LdrpInitialize+0x141
00000000`0019f7a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe


STACK_COMMAND: ~0s; .ecxr ; kb

THREAD_SHA1_HASH_MOD_FUNC: 304c03b38bd1e90fc7d8f38a5e284a0ec7876601

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 4fd2399a818d23d29fe5fbce75f2ffa3c84e89b3

THREAD_SHA1_HASH_MOD: 51eb7eeb1b9ac3c07225640dbaa49384a75dd4e9

FOLLOWUP_IP:
wow64cpu!CpupSyscallStub+c
00000000`7028223c c3 ret

FAULT_INSTR_CODE: c32ecdc3

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: wow64cpu!CpupSyscallStub+c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: wow64cpu

IMAGE_NAME: wow64cpu.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 5e3484b5

BUCKET_ID: BREAKPOINT_wow64cpu!CpupSyscallStub+c

FAILURE_EXCEPTION_CODE: 80000003

FAILURE_IMAGE_NAME: wow64cpu.dll

BUCKET_ID_IMAGE_STR: wow64cpu.dll

FAILURE_MODULE_NAME: wow64cpu

BUCKET_ID_MODULE_STR: wow64cpu

FAILURE_FUNCTION_NAME: CpupSyscallStub

BUCKET_ID_FUNCTION_STR: CpupSyscallStub

BUCKET_ID_OFFSET: c

BUCKET_ID_MODTIMEDATESTAMP: 5e3484b5

BUCKET_ID_MODCHECKSUM: b453

BUCKET_ID_MODVER_STR: 10.0.14393.3503

BUCKET_ID_PREFIX_STR: BREAKPOINT_

FAILURE_PROBLEM_CLASS: BREAKPOINT

FAILURE_SYMBOL_NAME: wow64cpu.dll!CpupSyscallStub

FAILURE_BUCKET_ID: BREAKPOINT_80000003_wow64cpu.dll!CpupSyscallStub

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/AcroRd32.exe/22.1.20169.0/62c3b1b7/unknown/0.0.0.0/bbbbbbb4/800...

TARGET_TIME: 2022-07-25T19:27:38.000Z

OSBUILD: 14393

OSSERVICEPACK: 5066

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 Server TerminalServer

USER_LCID: 0

OSBUILD_TIMESTAMP: 2022-04-01 23:17:28

BUILDDATESTAMP_STR: 220429-1732

BUILDLAB_STR: rs1_release

BUILDOSVER_STR: 10.0.14393.5125

ANALYSIS_SESSION_ELAPSED_TIME: a45d

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:breakpoint_80000003_wow64cpu.dll!cpupsyscallstub

FAILURE_ID_HASH: {289a12fb-10fd-bb5b-3edc-4567046643a5}

Followup: MachineOwner
---------

0:000> .exr -1
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0

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New Here ,
Jul 25, 2022 Jul 25, 2022

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I was finally able to open the file with WinDBG. What I saw wasn't very helpful. I've attached the dump file, can someone take a look at it and see if there is any clue why Adobe Acrabat reader keeps crashing? Thanks

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