Adobe Acrobat Reader DC

New Here ,
Jul 13, 2022 Jul 13, 2022

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Hello all,

If someone can please help guide me or give me feedback, it would be greatly appreciated. For the past couple of days, I have been trying to request an E-signature for one file regarding work. It only allows me to type out the recipient and then when I click the "specify where to sign" button it loads and then gets automatically stuck at 72% and doesn't move at all or complete loading. I'm not sure what the issue is or how to solve it and I have a deadline I need to reach. I've tried filling in the document from scratch and restarting the process about 10 times and I am still stuck with the same issue. Can someone please help me?

 

Thank you.

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi Sariah,

 

Hope you are doing well and sorry to hear that.

 

Please Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again.

 

Also, please try to log out of the application, reboot the computer once and re-login with the same Adobe ID and check.

 

You may also try to request signatures via Adobe Document Cloud https://acrobat.adobe.com/link/home/ and see if that works for you.

 

Regards

Amal

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