Adobe Acrobat Reader does not install to the specificed drive in File->Preferences

New Here ,
Jun 23, 2022 Jun 23, 2022

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Adobe CreativeCloud App (Acrobat DC) does not install to the specified drive in File->Preferences->Apps->install location->H:/Adobe/

 

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Adobe Employee , Jun 23, 2022 Jun 23, 2022

Hello Heather,

 

I hope you are doing well. I am sorry for your experience with installing Acrobat.

 

Generally, the installation location should change once it is updated on the Creative Cloud Application. If still, it does not change, you can re-check the Location by clicking on the Profile Icon-> Preferences-> Apps-> Location for installation.

 

If it shows the changed Location, but still you are experiencing the issue, I suggest you download the offline version of the installer from the give

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Adobe Employee ,
Jun 23, 2022 Jun 23, 2022

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Hello Heather,

 

I hope you are doing well. I am sorry for your experience with installing Acrobat.

 

Generally, the installation location should change once it is updated on the Creative Cloud Application. If still, it does not change, you can re-check the Location by clicking on the Profile Icon-> Preferences-> Apps-> Location for installation.

 

If it shows the changed Location, but still you are experiencing the issue, I suggest you download the offline version of the installer from the given link:

Adobe - Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android

 

Once downloaded, you will be asked for the installation path, which you can change directly from the installer.

 

Let me know if it helps.

 

Thanks,

Souvik.

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New Here ,
Jun 23, 2022 Jun 23, 2022

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Thank you for the response, unfortuantly my C:/ drive is full and the Download from Adobe CC fails there as well, I will try what you suggested.

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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

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@Heather24992408znje Hi,

 

The link I shared here would work like a standard download that you perform. You can download the installer to the location where you have enough storage space and proceed with the installation.

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