Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Adobe Acrobat Sign form fields light grey and unreadable (not greyed out, they are active)

New Here ,
Apr 09, 2025 Apr 09, 2025

Please see image above. Right after todays update, I now have to squint to see the titles of the form fields.AdobeSignWTAF.JPG

TOPICS
General troubleshooting , Security digital signatures and esignatures
319
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 09, 2025 Apr 09, 2025

Hi HBXL 5EFD,

 

Thank you for reaching out.

 

Please let us know if the field options only show as light in color. Are you able to select fields without any issues?

Could you please let us know if you are using the Acrobat desktop application or the Web application to send the document for signature? 

In the meantime, we will check with the team.

 

Thank,

Meenakshi

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 09, 2025 Apr 09, 2025

Using the web application.

And its only the fields I spotted are greyed out, but they are accessible (I can place them where I need them and they appear to work). I just cannot read them unless I put my nose right against the screen, its like super light grey font colour .
I didnt include sensitive info in my image but to add, the two address fields (sign and co-sign individuals), their details were dark grey box with clear writing in it - I had no trouble seeing the individuals that sit just above the field selection pane

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 09, 2025 Apr 09, 2025

BTW, my computer isnt set to dark mode or anything like that either. All other font colour is normal. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 11, 2025 Apr 11, 2025
LATEST

I also have the same issue. I reached out to support via the chat window, nothing got resolved then the chat window crashed, nobody bothered to get back to me. The issue still exists. Clearing my browser cache and cookies fixed it, but when starting another agreement the problem returned.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines