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Adobe Acrobat Sign in Loop

New Here ,
May 24, 2024 May 24, 2024

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Hello,

 

I have a user who is able to sign in to Adobe Creative Cloud desktop application successfully but is met with a unending sign-in loop when launching Adobe Acrobat. I have done the following:

 

  • checked for Adobe Creative Cloud  updates
  • checked for Adobe Acrobat updates
  • checked for Windows 10 updates
  • singed out of both CC and Acrobat, closed both programs from Task Manager, and relaunched Creative Cloud
  • uninstalled and reinstalled Adobe Acrobat

 

Windows 10 version 19045.4412

Adobe Acrobat version 2024.002.20759

TOPICS
Modern Acrobat

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Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please go through the steps No. 3 and 4 shared in the help page https://adobe.ly/45jpBdt and see if that works.

 

Let us know how it goes.

 

~Amal

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