Adobe Acrobat Sign in Loop

[Zachary31040688dhah]

Hello,

I have a user who is able to sign in to Adobe Creative Cloud desktop application successfully but is met with a unending sign-in loop when launching Adobe Acrobat. I have done the following:

• checked for Adobe Creative Cloud  updates
• checked for Adobe Acrobat updates
• checked for Windows 10 updates
• singed out of both CC and Acrobat, closed both programs from Task Manager, and relaunched Creative Cloud
• uninstalled and reinstalled Adobe Acrobat

Windows 10 version 19045.4412

Adobe Acrobat version 2024.002.20759

[Serene_nature15C3]

Hi there

Hope you are doing well and thanks for reaching out.

Please go through the steps No. 3 and 4 shared in the help page https://adobe.ly/45jpBdt and see if that works.

Let us know how it goes.

~Amal