Adobe Acrobat slow to open files.

[paul_6482]

I am having an issue since the latest windows update and Adobe updates where opening up multiple pdf's take an extremly long time. The problem appears to get worse if the file is large and the more pdf' you have open th slower it gets as well. If you close adobe acrobat down and reopen the first file opens quickly. I have 32 GB of RAM on a 13 generation i7 processor so processing power is not the issue. I have also tried disabling the security and enhanced security as well as disabling the show online storage when opening files. I have also disabled the modern Acrobat interface.

[Abambo]

I have this issue on my Windows 10 machine, but also with other applications like Microsoft Word, which let's me think that it is an OS issue. As a workaround, I open Acrobat and use drag-and-drob.

[derekm43837527]

Several users at our company are having the same issue, opening each file after the first one takes 30-60 seconds.  Some machines are Win10, others are Win11.  Adobe seems to be the only program with the issue, no problems with Word/etc.
Opening Acrobat then drag & drop does not speed it up at all, still takes forever to open.
Anybody else figure out a solution here?  I open PDF files all day long so this has really become quite a problem for us.

[misty_5290]

I opened up a ticket with Adobe support and spoke to a senior technician. They have assigned this issue as a bug ADC-4490483 and we are now waiting for them to fix the issue. The techncian did roll back the Adobe Acrobat to a previous version but that did not fix the problem which makes me think its a windows update that is causing the issue with the Adobe Acrobat application. The issue doesn't seem to be as bad if you are just using the Adobe Reader.

[derekm43837527]

Thank you @misty_5290 for reaching out to them and creating a ticket.  I tried rolling back to different versions as well (and updating to the newest version before that).  I agree with your theory that it's a Windows update conflict as all of our network PCs forced some Windows updates earlier last week when this issue started occurring for us.  Please keep us posted on any resolutions they come up with.  Thank you!