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Adobe Acrobat Slower After Newest Update

New Here ,
Feb 26, 2025 Feb 26, 2025

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Since the latest update, Adobe has been running slower for us and crashes more often. Is there something we can do to correct this issue? 

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Adobe Employee ,
Feb 27, 2025 Feb 27, 2025

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Hi @default6yea1l0urcpk 

Thanks for reporting this issue. We would need following additional information to help debug the issue

1. Acrobat version you have on the machine

2. OS version

3. Any protection software installed on the machines

4. Logs from your machine. You can use Adobe Diagnostic tool to capture and share the logs

 

Steps to use Diagnostic tool

Close Acrobat
Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
Select Start Diagnostics.
Now Open Acrobat and reproduce the issue where Acrobat is having performance issues/crash
Select Stop Monitoring, and share the log ID with us.

 

Regards

Ravi

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