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Adobe Acrobat Standard (64-bit) does not open correctly over half the time

New Here ,
May 26, 2023 May 26, 2023

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When I open Adobe Acrobat on my work computer (Windows 10), it will show an almost blank window, with just the File, Edit, View, etc. options. The tool box is blank, even when I open the tool bar on the right. In the File menu, there is no option to open or start a new a PDF, the first option is to "Insert Pages". When I try to open a pdf with Ctrl + O, it will show the PDF, but because the tool box is empty, I can't do anything to edit it.

 

I have tried Help > Repair Installation several times and that has done nothing.

I've tried troubleshooting in the Windows settings, and nothing.

I've restarted my computer multiple times, and nothing.

Sometimes restarting my computer would temporarily fix my issue (usually after 3 or so restarts), but today I have not been so lucky. I have found that I have to open Adobe Acrobat first and then open a file within the program. If I double click a PDF file to open it, Adobe Acrobat will stop working properly.

I've tried to research similar problems, but everything I've come across has only been people having problems with Adobe Acrobat Pro or Reader. I have Adobe Acrobat Standard (64-bit). My workplace IT guy is on vacation so I cannot ask get direct help for awhile and do not have administrator access to be able to uninstall and reinstall the application. All I'm able to do for now is use the online version. 

Has anybody else run into this issue? Help would be much appreciated.

TOPICS
Edit and convert PDFs , General troubleshooting

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Adobe Employee ,
May 29, 2023 May 29, 2023

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Hi TitanCravesIce,

 

Thank you for reaching out, and sorry about the trouble.

 

As you have tried reinstalling the application, please try installing Acrobat using the following steps: 

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

To test, create a new user profile and install Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. Check if you get the same result.

 

To further investigate this issue, share the process logs using the steps suggested on the following help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

Share the Acrobat and OS version numbers.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Jul 21, 2023 Jul 21, 2023

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Hi Meenakshi, 

 

I unfortunately could not solve my issue as I do not have admin access to uninstall or reinstall programs on my work computer. My company was in progress of getting everyone new computers anyway so our IT team installed Adobe Standard DC on my system rather than Standard 64-bit. I appreciate your advice and I hope it is able to help others, but I cannot personally give any feedback since I was unable to try these successfully. 

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New Here ,
Mar 13, 2024 Mar 13, 2024

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The cloud version is trash.  Multiple clicks for any task now.  Whoever took over the design implementation and created this cloud version with a million clicks to edit needs to be fired.

 

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