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Adobe acrobat standard DC creates a second file with weird name

New Here ,
Jun 05, 2024 Jun 05, 2024

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I recently got my computer upgraded to add more memory space. I'm not sure what the work entailed as it was performed by our external IT admin.

 

Since then I've had all sorts of issues, with Adobe being one of them.

 

Whenever I edit a PDF file (removing pages for examples), a new file is created once I hit save. The file has a weird naming convention that begins with "A9R." When I try to open these files I always receive an error message.

 

I can't do anything with these files, including deleting them. They only disappear once I run Help -> Repair Installation, but this is only a temporary fix as the problem shows up repeatedly. I've already contacted our IT admin but he's not always easy to get a hold of, so hopefully someone on this forum can guide me on how to fix this? 

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Adobe Employee ,
Jun 27, 2024 Jun 27, 2024

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Hi there

 

Hope youa re doing well.

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

 

Please try to reset the Acrobat preferences as described here (https://adobe.ly/3xBKN1U) and check.

 

Let us know how it goes.

 

~Amal

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