Adobe Acrobat Standard DC Slow and Crashing Often

New Here ,
May 26, 2022 May 26, 2022

Copy link to clipboard

Copied

Hi,

 

I have a Microsoft Surface 4 and I am constantly experiencing a slow and often crashing application with my Adobe Acrobat Stadnard DC. Whether I have one pdf open or several, this issue is every day and has been occuring for over a month now. To fix it, I have to go to task manager and close my pdf, then re-open it. Is this something that others are experiencing and is being investigated, or could this be an isolated issue? Looking for some ways to troubleshoot on my end. Thanks!  

TOPICS
Crash or freeze

Views

29

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 26, 2022 May 26, 2022

Copy link to clipboard

Copied

Adobe has always been slow and clunky. i'm not sure what you mean. this is normal.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 26, 2022 May 26, 2022

Copy link to clipboard

Copied

LATEST

Hi there

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version of the Acrobat Std. DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 installed. Go to Help > Check for updates and  reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and check.

 

Is this an issue with a particular PDF file or with all the PDFs that you try to open? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and try again.

 

You may also try to turn off the protected mode for testing. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines