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adobe acrobat standard DC version 2015 cannot be started after changing the computer

New Here ,
Mar 21, 2024 Mar 21, 2024

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We bought 2 sets of adobe acrobat standard DC version 2015, but after the original computer was old and replaced with a new computer, when it started, it showed that the serial number was already used by another computer, and it could not be reauthorized to start. The original computer had been logged out and removed. The condition of the new computer is still the same. After asking the original manufacturer, I found that the serial number has been activated 4 times, but it cannot be reset. How can I troubleshoot it?

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Adobe Employee ,
Apr 01, 2024 Apr 01, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please go through the correct answers marked in the similar discussions listed below and see if that works for you.

- https://adobe.ly/3xhlAtl

- https://adobe.ly/49h0IiZ

 

Additionally, Acrobat 2015 is an EOL application and no longer supported on the latest Mac and Windows OS. For more info: https://adobe.ly/4azy8dR

 

 

~Amal

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