Adobe Acrobat Tools Not available in the Desktop Version

[brenda38753268dx0i]

When trying to open a PDF document via a D365 application, it was observed that the application uses Adobe reader to open the document.

To solve this, we enabled the acrobat extension using the instruction in the link below and this worked really well. https://helpx.adobe.com/ca/acrobat/using/enable-acrobat-extension-edge-browser.html

However, after opening the PDF document using the adobe pro, it was observed that some tools e.g. Certificate, stamps are missing from the cloud version of the Adobe Acrobat cloud but available in the desktop version of same account. Please what could possibly be the reason for this and how can it be resolved?

[Tariq Ahmad Dar]

Hello @brenda38753268dx0i

Thanks for reaching out. 
You need to check if you are allowed to "Sync Preferences...." To check if that is permitted. Launch Acrobat > Hamburger icon(Modern Acrobat) or Edit(Classic UI) > Preferences > Adobe Online Services - Check if "Sync Preferences across devices and document services" is allowed. 

If not, check it and click ok. Re-launch Acrobat wait for some and try to check. 

Let us know how it works at your end.

~Tariq 

[brenda38753268dx0i]

Thanks for this response, but is it possible to include like a screen shot of these menus in your reply? Would appreciate that.

[brenda38753268dx0i]

Has anyonr been able to anser this qustion please? 

Specifically on the Adobe Pro cloud version, the user is unable to use the certificate and stamp functions because it does not show up on the menu tools option but when the user opens thesame document in the desktop version, the menu functions shows up.