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Adobe Acrobat Tracker "disappearing reviews"

New Here ,
Jul 22, 2021 Jul 22, 2021

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Our team uses Adobe Acrobat Pro DC - Continuous Release, Version 2021.005.20058 on Windows 10. 

When accessing the Tracker from Acrobat, then selecting a review within the tracker, if a review date is changed or a review deleted (within the Tracker), all active reviews (within the Tracker) will disappear. 

The only way to resolve is to close Acrobat and open the application again. If Adobe Acrobat is left open then the program will crash.

This happens all the time. Any ideas? Any new bugs? 

TOPICS
Comment review and collaborate PDF, Crash or freeze, General troubleshooting

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Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

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Hi Angela

 

Hope you are doing well and sorry for the trouble. As described, if a review date is changed or a review deleted (within the Tracker), all active reviews (within the Tracker) will disappear.

 

As you have the latest version, please try to repair the installation from the help menu and reboot the computer once.

 

If it still doesn't work, please try to reset the Acrobat Preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try to create a new test user profile with full admin rights and try using the application there and check.

 

Regards

Amal

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