Adobe Acrobat Update Fehler

[Gregory House]

Im jüngsten Adobe Acrobat Reader-Update ist es wieder einmal zu einem substantiellen Problem gekommen.

Adobe läßt sich nicht mehr öffnen.

Es wird angegeben, dass ein geschützter Modus nicht möglich ist.

Im ungeschützten Modus wird ein "fatal error" angegeben.

Ein Neustart hilft nicht.

Ich bitte um raschestmögliche Behebung.

[shelton_2170]

We have been facing the same issue with the latest update that was rolled out.

Have Adobe found the problem or resolution yet?

[Gregory House]

In "Reddit" many, many more people report about this substantial problem.

It appears that deinstallation and downgrade (or changing the PDF provider) will be the only menaingful solution.

[shelton_2170]

Yes, we downgraded... 

We cannot use other provider because our user depend on Adobe to "Fill and Sign" docs.

So i guess Adobe needs to fix the update ASAP...

[Gregory House]

I definitely agree!

[shelton_2170]

I installed latest update of adobe again and then installed VCRedist v14 x86. Adobe opened normally. 

Some guy on Reddit said installing VCRdedist v14 solves the issue with the latest update of Adobe

[Tariq Ahmad]

Hi @shelton_2170, 

Thanks for reaching out. And sorry for the troubled experience. 
There is a known issue with Windows users with ARM architecture, and it is recommended to update the Visual VC++ runtime: https://adobe.ly/48uR9hZ

Could you please help us with the following:

- Current version of Reader or Acrobat?

- Error message or screenshot.

- OS name and version. 

- A short video of the issue would be helpful. 

Diagnostic logs will be a great deal of help:

To collect the logs:

1. Download and run the Diagnostics Utility from:  https://adobe.ly/3XCdB3R
2. Click on Start Diagnostics. Ensure advanced logging is checked.
3. Launch Acrobat, reproduce the issue with your file.
4. Once done, click Stop Monitoring.
5. Copy the Log ID and share it with us.

Best regards,
Tariq | Adobe Community Team

[shelton_2170]

- Current version of Reader or Acrobat? - Adobe Reader DC 25.001.20982

- OS name and version.  - Windows 11 24H2

- Error message or screenshot. see attached

Im not downloading any diag tools in my system, just not comfortable with that. All our devices are on Windows 11 24H2, and experienced the same issue after the update (25.001.20982), we then had to roll back to the previous version of Adobe Reader (25.001.20937) to get our users up and running again.

See @Markdwtuk perfect break down of the issue.

[Tariq Ahmad]

Thank you for your quick response, @shelton_2170. I appreciate your support and patience.

The diagnostic tool is included in the app, so we no longer need the logs since we have identified the issue and recorded it as a bug. 

Our product engineering team is currently triaging this issue. If we need any additional information or assistance, we will update this discussion accordingly.

Thank you again for your patience and support.

Best regards,  

Tariq | Adobe Community Team

[Markdwtuk]

Hello

Yesterday's update patch to version 25.001.20982 has prevented our users opening files with Adobe Reader some many of our Win 11 laptops.  They get this message onscreen whenever they try to open a PDF file:

whichever option they try you get the same error:

Reddit has reported the same issue here Acrobat Reader 25.001.20982 deployed by PDQ Connect won’t run? : r/pdq.

Looks like the only way to resolve is to uninstall and reinstall an older version.  Are Adobe aware of this issue?  We use PDFs a lot so would be good to get a solution, meanwhile just telling staff to use a browser to view them instead.

thanks

Mark

[AnandSri · Accepted solution]

Hello @Markdwtuk

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had with the product.

We have already reported this issue to the product team, and they are investigating the root cause and working on a fix. Thanks for your cooperation on this. 

As a workaround, installing the Visual C++ runtime fixes the issue.

Regards,

Anand Sri.