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Adobe Acrobat X Pro - licensing issue

New Here ,
Jul 15, 2022 Jul 15, 2022

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Hello,

Adobe Acrobat X Pro (purchased as a part of CS6 Design and Web Premium) worked fine for 10 years now. Recently the message "Test period expired..." appears when I open the program - I should license the software to use it further. When I try to license the software (again, as I have licensed the CS 6 already 10 years ago), the message appears again with every next start of the program. All the other programs of the CS6 still work fine. I tried to reinstall Acrobat, but the issue remains. Adobe support couldn´t help me, as they won´t support the CS6 anymore.  

Can anyone help me? 

Thanks in advance!
Rudi

TOPICS
Crash or freeze , General troubleshooting

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Community Expert ,
Jul 15, 2022 Jul 15, 2022

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What's your OS version? Did you install any other version of Acrobat, or even Reader?

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New Here ,
Jul 15, 2022 Jul 15, 2022

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OS-Version is Windows 10 Pro. I didn´t install other versions of Acrobat or Reader. I only installed the Creative Cloud Application to use the test version of Premiere, but deinstalled it when the test period ended.

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Community Expert ,
Jul 15, 2022 Jul 15, 2022

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Well, Acrobat X is not officially compatible with Windows 10, so problems are to be expected...

You should try a Repair Installation (from the Help menu) and if that doesn't help uninstall it, run this tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and then re-install it, and hope it works... Make sure to install all available updates once you do, though.

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New Here ,
Jul 15, 2022 Jul 15, 2022

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Ok, I will try it. Thanks

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New Here ,
Jul 15, 2022 Jul 15, 2022

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Tried both, but nothing worked out well, unfortunatelly. While re-installing Acrobat, it says the license key is correct. When I start the program, the same problem as described above remains. 

 

Even if Acrobat X is not officially compatible with Windows 10, I use Windows 10 for 6 years now and it was fine all the time. 

 

Do you have any other suggestions?

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New Here ,
Jul 19, 2022 Jul 19, 2022

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The topic is still relevant. Any solutions? 

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