Adobe Acrobat X Pro stürzt nach ca. 10 Sekunden ab

New Here ,
Jul 09, 2020 Jul 09, 2020

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Wir haben ein Lizensiertes Adobe Acrobat X Pro auf einem neuen Rechner installiert, jedoch schließt sich das Programm nach ca. 10 Sekunden ohne jegliche Fehlermeldung. Folgende Schritte wurden bereits unternommen:

- Adobe Reader DC ist nicht installiert

- Adobe Cleaning tool und Cloud cleaning tool wurden schon probiert -> danach selber Fehler

- Grafikkartentreiber aktualisiert 

- als Administrator gestartet

- Kompatibilitätsmodus Win 7 probiert

- anderes Benutzerkonto getestet

 

OS ist Win 10 Version 1909

 

Weiß jemand eine Lösung?

 

Grüße

Markus

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Community Expert ,
Jul 09, 2020 Jul 09, 2020

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What exact version of Acrobat X is it? If it's not 10.1.16 (the latest version available) then you need to install all available updates, which you can get from here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/

 

As you're probably aware, Acrobat X is outdated, not supported by Adobe and not compatible with Windows 10, so issues are to be expected.

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LEGEND ,
Jul 09, 2020 Jul 09, 2020

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You only have to install 10.1.16, which includes all available updates. If you really must run software with known security weaknesses. I'd expect this to be against policy in most companies.

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New Here ,
Jul 09, 2020 Jul 09, 2020

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Yes we have installed 10.1.16 and yes we know it's outdated. So we are aware that problems can happen, but maybe their is a solution out there to keep it running on Win10. 

We have it installed the same Version on other Win 10 machines and it works fine.

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New Here ,
Jun 08, 2022 Jun 08, 2022

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Do you find a solution? We have exact the same problem...

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