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Have lost installation files for Adobe Acrobat X Pro as I'm reinstalling using a "Clean install" Windows 10.
Are there available reinstallation files available for Acrobat X Pro?
I have order number and serial numbers for the product. Thanks.
Hope you are doing well and sorry for the trouble.
I have checked the account linked with the Adobe ID you are using on this community and found that you have the Acrobat X product registered with us. Please sign in to https://account.adobe.com/products and in registered products, next the serial number of your app click on download and see if that works for you.
Note Adobe Acrobat X is an old and EOL application and not supported on Win 10 OS. For more information please check the help pages listed below:
Hope it will help
Thanks, Amal. I've successfully downloaded Acrobat X Pro files and will immediately create a backup thereof. Thanks again.
Amal!!! Can you help me!?? I have had to re-image my PC and didn't back up the software before doing so. No that I have my re-imaged machine back, I signed in to access my Acrobat X Pro, entered my serial #, but I get a message telling me my software is already in use! However, I didn't install it on my other 2 PCs--just the one I re-imaged. So I figured that it is showing alreading in use because it was installed on my same PC before I re-imaged. If I had not re-imaged it, I would be looking in the registry for something, but this registry isn't what it was before re-imaging!! Can you help??
I thank you for any help
Frustrated in FL!
If you did not deactivate the app, you have to contact Adobe Customer Service.
Tip 1: ONLY customer service can do this. But they often refuse. Be sure to say you need an "activation count reset". Repeat this often. Do not mention Acrobat X unless asked.
Tip 2: YOU must contact Adobe. People will contact you now claiming to be Adobe support. They are fakes! Do not reply!!
Oh wow!! Ok. Yes, they did say they couldn't help since it's no longer being supported by them. So what are you suggesting: 1) I contact Adobe Cust Support
2) Tell them I need an "activation count reset"
3) Then provide my software serial # (?)
I thank you so much for your help.
Frustrated In FL
Yes. And insist they do it, even if they say it's no longer supported. If they refuse or try to send you back here ask to talk to a supervisor. We can't help you with this issue, only they can.