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ADOBE ACROBAT X PRO

New Here ,
Jun 27, 2021 Jun 27, 2021

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Have lost installation files for Adobe Acrobat X Pro as I'm reinstalling using a "Clean install" Windows 10.

 

Are there available reinstallation files available for Acrobat X Pro?

 

I have order number and serial numbers for the product.  Thanks.

 

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jun 28, 2021 Jun 28, 2021
Hi there Hope you are doing well and sorry for the trouble. I have checked the account linked with the Adobe ID you are using on this community and found that you have the Acrobat X product registered with us. Please sign in to https://account.adobe.com/products and in registered products, next the serial number of your app click on download and see if that works for you. Note Adobe Acrobat X is an old and EOL application and not supported on Win 10 OS. For more information please check th...

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Adobe Employee ,
Jun 28, 2021 Jun 28, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

I have checked the account linked with the Adobe ID you are using on this community and found that you have the Acrobat X product registered with us. Please sign in to https://account.adobe.com/products and in registered products, next the serial number of your app click on download and see if that works for you.

 

Note Adobe Acrobat X is an old and EOL application and not supported on Win 10 OS. For more information please check the help pages listed below:

- https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

- https://helpx.adobe.com/acrobat/system-requirements-old-versions.html#AcrobatXPro

 

Hope it will help

 

Regards

Amal

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New Here ,
Jun 28, 2021 Jun 28, 2021

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Thanks, Amal.  I've successfully downloaded Acrobat X Pro files and will immediately create a backup thereof.  Thanks again.

 

 

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Amal!!!  Can you help me!?? I have had to re-image my PC and didn't back up the software before doing so.  No that I have my re-imaged machine back, I signed in to access my Acrobat X Pro, entered my serial #, but I get a message telling me my software is already in use!  However, I didn't install it on my other 2 PCs--just the one I re-imaged.  So I figured that it is showing alreading in use because it was installed on my same PC before I re-imaged.  If I had not re-imaged it, I would be looking in the registry for something, but this registry isn't what it was before re-imaging!!  Can you help??

 

I thank you for any help

Frustrated in FL!

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LEGEND ,
Aug 31, 2021 Aug 31, 2021

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If you did not deactivate the app, you have to contact Adobe Customer Service.

 

Tip 1: ONLY customer service can do this. But they often refuse. Be sure to say you need an "activation count reset". Repeat this often. Do not mention Acrobat X unless asked.

Tip 2: YOU must contact Adobe. People will contact you now claiming to be Adobe support. They are fakes! Do not reply!!

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New Here ,
Sep 11, 2021 Sep 11, 2021

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Oh wow!! Ok.  Yes, they did say they couldn't help since it's no longer being supported by them.  So what are you suggesting: 1)  I contact Adobe Cust Support

                          2)  Tell them I need an "activation count reset"

                          3)   Then provide my software serial #  (?)

 

I thank you so much for your help.  

Frustrated In FL

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Adobe Community Professional ,
Sep 12, 2021 Sep 12, 2021

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Yes. And insist they do it, even if they say it's no longer supported. If they refuse or try to send you back here ask to talk to a supervisor. We can't help you with this issue, only they can.

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