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Adobe Acrobat X Pro

Community Beginner ,
Jul 01, 2021 Jul 01, 2021

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hi, I have Adobe Acrobat X Pro from CS6. When I use it to open a PDF document, the file will auto close on its own after a few seconds. Can I check how can I resolve this issue?

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General troubleshooting, How to

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correct answers 1 Correct answer

Community Beginner , Jul 02, 2021 Jul 02, 2021
Hi Amal, i have managed to resolve this issue. Contacted Adobe support team via email and they have sent over a new serial number and installation link. It is working fine now. Thank you.

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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Are you able to uninstall and reinstall that program?

 

In which operating system is this happening?

 

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Community Beginner ,
Jul 01, 2021 Jul 01, 2021

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Hi, i did uninstall/reinstall twice but same problem occurs. I am using Windows 10

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Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

++ Adding to the discussion

 

Adobe Acrobat X is an old and EOL application and not supported on Windows 10 OS. For more information, please check the system requirements here - https://helpx.adobe.com/acrobat/system-requirements-old-versions.html

 

Regards

Amal

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Community Beginner ,
Jul 02, 2021 Jul 02, 2021

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Hi Amal, i have managed to resolve this issue. Contacted Adobe support team via email and they have sent over a new serial number and installation link. It is working fine now. Thank you.

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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Interesting! and thank you for sharing that solution.

 

Is very good to know that Adobe Support assisted you successfully. 

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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This sounds kind of suspicious... Adobe doesn't normally have email support. Did you contact them, or did they contact you? And how?

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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You're absolutely right. I missed that detail completely.

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Community Beginner ,
Jul 02, 2021 Jul 02, 2021

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i used the online chat function to reach out to them on this issue; the agent asked me to uninstall/reinstall but it doesnt work, then he escalated the issue and asked me to wait for their email. Their support team then responded via email with the solution. 

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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If you contacted them via the official chat on Adobe's website then it's fine.

There are, unfortunately, many scammers on these forums who pose as Adobe Support and contact people via private messages, trying to get their bank details or passwords, or have them install trojans or malware, but it appears this is not the case here.

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Community Beginner ,
Jul 02, 2021 Jul 02, 2021

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oh i see! Thanks for sharing, will be careful in future 🙂

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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Does it happen with all files, or just this specific one? What's your exact version of Acrobat (Look under Help - About Adobe Acrobat to find out)? What's your OS version?

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