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This message is popping up upon trying to open any PDF, and also when converting a Word document over to PDF form.
If you look at the Document properties > Fonts for one of the errant PDFs, what does it say for ArialMT (if at all)
How exact method are you converting Word to PDF with?
I am going directly to File > Save as Adobe PDF, in MS Word and selecting a destination to save it.
I am not sure exactly where the Document properties you're referring to is located, under what menu option. But ArialMT is an installed font that is available on my computer.
Thank you for reaching out.
Kindly share the Acrobat version and OS details you are using.
It would be helpfull if you can share the sample PDF with us so we can check it at our end.