Adobe Acrobat XI Pro crashes when moving bookmarks

New Here ,
Jul 14, 2022 Jul 14, 2022

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Hi,

I had the following Adobe Acrobat XI Pro crashing issue:

 

Symptom: 

Acrobat XI Pro suddenly crashes without any error message whenever I try to drag and drop bookmarks. To be exact, it quits when I drop bookmarks.

This happens on all PDF files I tested.

This happened recently and it worked fine in the past.

 

System information:

Acrobat Version: Adobe Acrobat XI Version 11.0.23

OS: Windows 10 Enterprise 64bit

OS build: 19043.1766

 

I tried to the following and the problem still exists:

1. Repair Acrobat installation from Help menu.

2. Check for updates 

3. Modify installation from Windows Apps&Features setup

4. Delete the preference folder according to one of the previous post in Adobe Support Community

 

Thank you for your help.

George

 

TOPICS
Crash or freeze , Edit and convert PDFs

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correct answers 1 Correct answer

New Here , Jul 21, 2022 Jul 21, 2022

Hi Amal,

Thank you for the reply. No, that did help page did not help me much.

Also thanks to Marie Sandin for emailing me and directing me to Adobe Customer Care Team. From Adobe Cusomer Care team I learnt that Acrobat XI is not supported anymore.

The problem was eventually 'solved' by upgrading to Adobe Creative Suite App with Acrobat, of course with a price tag.

 

Thank you again for your help!

George

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi George

 

Hope you are doing well and sorry to hear that.

 

As you have already tried most of the troubleshooting steps with no luck, please go through the help page https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that helps.

 

Note: Adobe Acrobat XI is an old and EOL application.  For more information please check the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

 

Regards

Amal

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New Here ,
Jul 21, 2022 Jul 21, 2022

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Hi Amal,

Thank you for the reply. No, that did help page did not help me much.

Also thanks to Marie Sandin for emailing me and directing me to Adobe Customer Care Team. From Adobe Cusomer Care team I learnt that Acrobat XI is not supported anymore.

The problem was eventually 'solved' by upgrading to Adobe Creative Suite App with Acrobat, of course with a price tag.

 

Thank you again for your help!

George

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