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I purchase the ADOBE ACROBAT XI PRO on 2017, and I still have the Serial number, but when I have try to reinstall this in my laptop I get a message that the serial number is incorret, please instruct me what I have to do, I do not want purchase any upgrade.
I have windows 10 in this laptop
Help me please
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Here is a link that may help find a solution:
https://helpx.adobe.com/au/creative-suite/kb/error-serial-number-valid-product.html
Otehrwise. try contact an Adobe agent through live chat. The Adobe Support Help Centre, where you can access an online chat link is in the above page or directly at: https://helpx.adobe.com/support.html
Make sure that your browser does not block scripts, or pop-ups, and also make sure your browser allows cookies for the link to work, If you don't see the chat icon in the bottom right, or it won't open the chat, try another browser (or change the browser settings).
Type 'Agent' in the chat box to bypass the chatbot and be connected to a real person.
- https://helpx.adobe.com/contact.html?rghtup=autoOpen
I'm adding a warning to take care with any messages or people contacting you claiming to be Adobe. This sometimes happens. Adobe does not provide support by email, so beware of any message in this format. More information about scammers can be seen in the link below:
https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
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Here is a link that may help find a solution:
https://helpx.adobe.com/au/creative-suite/kb/error-serial-number-valid-product.html
Otehrwise. try contact an Adobe agent through live chat. The Adobe Support Help Centre, where you can access an online chat link is in the above page or directly at: https://helpx.adobe.com/support.html
Make sure that your browser does not block scripts, or pop-ups, and also make sure your browser allows cookies for the link to work, If you don't see the chat icon in the bottom right, or it won't open the chat, try another browser (or change the browser settings).
Type 'Agent' in the chat box to bypass the chatbot and be connected to a real person.
- https://helpx.adobe.com/contact.html?rghtup=autoOpen
I'm adding a warning to take care with any messages or people contacting you claiming to be Adobe. This sometimes happens. Adobe does not provide support by email, so beware of any message in this format. More information about scammers can be seen in the link below:
https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
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@Antonio29291212srp1 - did your problem get resolved?
![](/skins/images/59753B87F67CB2AD71C9A753333470FC/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/59753B87F67CB2AD71C9A753333470FC/responsive_peak/images/icon_anonymous_message.png)