Adobe Acrobat XI Standard as of August 14, 2018 does not scan

[alexflo25]

Adobe Acrobat XI Standard as of August 14, 2018 suddenly stopped detecting my scanner, a Fujitsu fi-7160.  It worked the previous day, then just stopped recognizing the connected scanner.

When we attempt to scan: Create: PDF From Scanner we get either an error message, "Either scanner driver is not installed or scanner is not connected" (I have confirmed the scanner is connected and driver installed) or when we try to create a custom scan, the window that pops up has a drop down menu that says "Please select a device," but no longer recognizes the scanner we've been using and has been connected for the past couple years.

The scanner is otherwise fine and works with other scanning programs.  This problem is occuring at 4 different stations in my office, all with Adobe Acrobat XI Standard.  We have uninstalled and reinstalled all the current drivers, but Adobe will still not scan.  Our IT person has checked it out and there is not a problem with our scanners.  Only Adobe does not work.

It is time consuming for us to use another program (ScandAll Pro) to scan then resave and reopen files in Adobe to work on the PDFs.

We need a solution to get Adobe to detect our scanners and scan again.

[Test Screen Name]

Acrobat has not been changed. (XI is past end of support and will never get any kind of change any more). So you need to look at what else has changed. Perhaps a driver update or Windows update.

[Lovekesh Garg · Accepted solution]

Acrobat Pro 11 or below are already declared as End of support product, End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

There are no changes in Acrobat 11 since end of last year. Please try some troubleshoot option available in the link https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html.

Also, I suggest you please use the trial version of latest Acrobat DC- https://acrobat.adobe.com/in/en/free-trial-download.html. Also, you will have an option while installing Acrobat DC that it won't impact your installed version of Acrobat 11.

Thanks.