Adobe Acrobate XI Standard - Auto rotate doesn't work after update

[SoundSandwich]

I have a pdf document with mixed portrait and landscape orientation.  My printer settings are on portrait but with auto rotate ticked.  It looks fine on the preview, but when printing the landscape pages they are printed with text/images across middle of the portrait page instead of rotating.  This happened after the latest update and is really annoying.

[ls_rbls]

Hi,

Try this suggestion:

Right click on a page to bring up the Page Properties.

And from the dialogue box window that will open tick the radio button that says "Use document structure".

There is also a new update that was published yesterday. See also if it was applied to your current version of Acrobat.

Another idea I can thi k of is to export the PDF document to MS Word, for example (or back to its original source file type); then reopen the file with Acrobat and let Acrobat do the conversion back to PDF. 

Just for troubleshooting purposes, Do not convert the file back  to PDF using a PDF Maker toolbar addon, for example.

[SoundSandwich]

Hi!

When I right click, I get Document Properties, but not Page Properties. The pdf file is a combination of ppt and doc files coverted to pdf and then combined into a new pdf. I didn't have this problem before.

[ls_rbls]

Yes, if that is the case it would be good to check if you can get the original source documents and see if templates or add-in tools  were used before merging and exporting to PDF, for example.

I've been noticing this problem in the forums reported by different users, specially if the merged files were created using templates, macros or third-party addons. In your case, it is very probable that MS Power Point slides were merged or copied into a MS Word Document, then the Word document was exported to PDF using the PDF Maker addon.

The most important step is that, that if you are able to get ahold of the original files, to merge the Power Point and MS Word document pages using Adobe Acrobat Pro; once the document is merged into a single PDF document, then the tasks of rearranging, inserting, or moving and rotating pages, becomes fairly easy  by using the "Organize Pages" tool in Acrobat.

My best bet is to just export the entire PDF document to MS Word then open the newly created Word file with Acrobat again to convert back to PDF.

If that doesn't work, you can try the other suggestion that I mentioned earlier "Right click on a page to bring up the Page Properties. And from the dialogue box window that will open tick the radio button that says "Use document structure".

You can achieve this also by using the Organize Pages tool.

See slidesbelow:

[SoundSandwich]

I will definitely try to get hold of the original docs. I assume both the word and powerpoint files were saved "as pdf" instead of converting them in Adobe Acrobat XI Standard, but I'm not sure. Thanks for the feedback. I'll try to follow your instructions and see if it helps. 

[SoundSandwich]

I've tried the various solutions suggested, but the document still won't auto rotate. The landscape pages are printed across portrait oriented pages. 

[ls_rbls]

Do you mind sharing a screenshot or share an example of the file and see if anAdobe representative or myself  can recreate the issue on our end?

[SoundSandwich]

[SoundSandwich]

I've given you a screenshot. I've tried saving the word file and the powerpoint file separately as pdfs or using the combine files into a single pdf both in their original forms or as two pdfs. Still won't print auto rotated.

[ls_rbls]

Have you tried using the Organize Pages tools?

This is starting to look more like it may need to be handled with the preflight tools as well.