Adobe Acrobe doesn't work as usual!

[Sidney1991]

Hello,

since the last update to Acrobat Continuous Version 2024.002.21005 / Basis Version 24.512 I have problems with reading PDF-Files.
Normally it should look like this (picture 1)  but since the last update it shows the letter and numbers in each other (picture 2).


If I read this PDF-Files in Browsers like Firefox oder Edge there are no problems.

Thank you in advance for your help!

Best regards
Sidney

[Meenakshi Negi]

Hi Sidney1991,

Thank you for reaching out.

Please try updating the application to the latest version available which addresses this issue. In Acrobat, go to Menu > Help > Check for updates. 

Refer to the information in the following help document to learn more about the latest updates: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes. 

Thanks,

Meenakshi

[Sidney1991]

Hallo Meenakshi,

vielen Dank für Deine Antwort.
Ich habe soeben nochmal die neueste des Acrobat Reader installiert.
Leider kommt es dennoch weiterhin zu Problemen mit der Anzeige der Tabellen, siehe Ursprungsnachricht.

Auch die Reparatur der Installation bringt leider keine Abhilfe.     😞

Liebe Grüße

Sidney

[Meenakshi Negi]

Hi Sidney1991 ,

Thank you for the information.

Please let us know if the issue occurs with this particular PDF. If yes, could you please share the PDF.

Also, share the current Acrobat and OS version on the machine. 

Thanks,

Meenakshi

[Sidney1991]

Hallo Meenakshi,

danke für die schnelle Rückmeldung.

Die spezielle Datei finden Sie im Anhang.

Zu der Version von Acrobat:

Continuous Release | Version 2024.002.21005
Version File Version 24.002.21005.0
AGM Version 7.001.00006
CoolType Version 8.003.00007
Basisversion 24.512
JP2K Version 4.000.0000254782

Der Computer läuft auf Windows 10 Pro

Sidney

[Sidney1991]

Ich habe in der Vorschau soeben gesehen, dass die Datei dort normal dargestellt wird, deshalb habe ich Dir hier nochmal einen Screenshot erstellt...

[Meenakshi Negi]

Hi Sidney1991 ,

This is a follow-up to confirm if the issue was resolved after the update.

Let us know if you are still experiencing the issue.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[RGour · Accepted solution]

Hi,

Please update Acrobat to the latest version (24.003.20054)  and then try. If you still see the issue, please share the test pdf file with us for debuggging.

Regards

Ravi

[Sidney1991]

Hello Ravi,

yes, it worked.
Thank you very much!

Regards
Sidney