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Adobe Acrodat Reder DC non stampa i file protetti

New Here ,
Aug 24, 2021 Aug 24, 2021

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Sul mio macbook pro con sistema operativo Big Sur versione 11.5.2. ho installato Adobe Acrodar Reader DC aggiornato alla versione 2021.005.20058. Utilizzo adobe prevalentamente per la gestione dei pdf acquistati presso store della UNI quindi, ho installato anche "FileOpen". Dopo gli ultimi aggiornamenti di Adobe, non riesco più a stampare i file della UNI. In particolare, non si apre nemmeno la finestra di dialogo con la stampante. Il programma funziona perfettamente con altri PDF.

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Print and prepress

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Hi Giuseppe

 

Hope you are doing well and sorry to hear that. As described you are unable to print the Protected PDF files purchased at UNI store. though other PDF prints well.

 

Would you mind sharing the workflow/steps you are doing to print the PDF files? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

 

Also, as the issue is with UNI PDFs only, would you mind sharing how the PDFs are created? Also, please check the document restriction summary and see if printing is allowed or not. Open the PDF > goto Files > Properties > Under Security tab, check document restrictions summary , Printing.

 

Also, please share the sample PDF file so that we can check it at our end. https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

 

 

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Buongiorno Amal,

grazie per la veloce risposta. I documenti che non riesco a stampare sono dei file provenienti dallo store della UNI (http://store.uni.com/catalogo/welcome/) i file sono bloccati ma, possono essere liberamente stampati. Fino a qualche mese fa riuscivo a stamparli senza alcuna difficoltà. La sequenza delle azioni è la seguente: 1( 1) Apro Adobe Acrobat; 2) Dal menù Adobe Acrobat, File - Apri, apro il file in questione; 3) Dal menù Adobe Acrobat, File - Stampa (Il pulsante è attivo), il menù si chiude e non si apre la finestra di dialogo con la stampante.

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Buongiorno Amal,

grazie per la veloce risposta. I documenti che non riesco a stampare sono
dei file provenienti dallo store della UNI (
http://store.uni.com/catalogo/welcome/) i file sono bloccati ma, possono
essere liberamente stampati. Fino a qualche mese fa riuscivo a stamparli
senza alcuna difficoltà. La sequenza delle azioni è la seguente: 1( 1) Apro
Adobe Acrobat; 2) Dal menù Adobe Acrobat, File - Apri, apro il file in
questione; 3) Dal menù Adobe Acrobat, File - Stampa (Il pulsante è attivo),
il menù si chiude e non si apre la finestra di dialogo con la stampante.


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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Hi there

 

Thanks for sharing the information. Please try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works.

 

Also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

You may also checkout the steps shared in the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

 

Regards

Amal

 

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