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Adobe Add-ins Keep Coming Back

New Here ,
Jun 27, 2024 Jun 27, 2024

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We have a user that regularly attaches PDFs to emails by dragging them into Outlook. For some reason, the Adobe Document Cloud add-in, which turns them into links. We have disabled and removed the add-in and tried removing all PDFMaker options for Microsoft via the "Modify" option of the install. In spite of this, the add-in kept coming back. Is there a way to permanently remove it short of uninstalling all Adobe products?

TOPICS
Crash or freeze , General troubleshooting , How to , Modern Acrobat

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Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

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 Hi there,

 

Hope you are doing well and thanks for reaching out.

 

Please go through the correct answers marked in the similar discussions listed below and see if tha works:

(https://adobe.ly/3Lg42kX)

(https://adobe.ly/3LdI69Z) and see if that works.

 

Let us know how it goes.

 

~Amal

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New Here ,
Jul 08, 2024 Jul 08, 2024

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The solution from the first link had already been tried. The add-in always comes back, presumably after Adobe updates. The solution from the second link did not apply, but there was another answer that does appear to apply. I have made the registry adjustment as follows: 

changed LoadBehavior from 3 to 0 in both HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\AdobeAcroOutlook.SendAsLink and HKLM\SOFTWARE\Microsoft\Office\Outlook\Addins\AdobeAcroOutlook.SendAsLink

I will continue to monitor and let you know if the issue pops up again.

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