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Adobe AI Assistant Problems

New Here ,
Jun 24, 2024 Jun 24, 2024

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I paid for the ADOBE AI Assistant in addition to my paid Student Account and it's providing me w/ the following message -  

"You're not currently eligible for access to generative AI features in Acrobat."

 

I've signed out and signed in. I also updated my profile data, including my age. This is occurring in a research document. 

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Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

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Hi @Jason38228766dxt6 

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

 

Would you mind sharing the screenshot of the error message for more clarity?

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

Is this an IT managed school computer? if yes, please contact the IT admin at your end and see if that helps.

 

~ Amal

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Jul 13, 2024 Jul 13, 2024

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Screenshot 2024-07-13 at 3.13.48 PM.png

 

I have the exact same problem with my desktop version 2024.002.20893; MacOS Sonoma 14.5. 

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