Adobe Android App and OneDrive connection error (August 2024)

[lmg_240923]

Following the update of the Adobe Android App in August 2024 (approx), I am unable to link the app with my business OneDrive account (from my University). The University says everything is good on their side and I should be able to link the app with OneDrive. However, after being prompted with DUO authentication, and approving the sing-in request, the app displays a message "Fail to link... contact IT admin for consent". 

Could you please look into this issue and see whether there is something wrong on your side? I can confirm I was able to use the app smoothly (connected with OneDrive) for over 1 year before the recent update. 

Thanks,

Luis

[S. S]

Hi @lmg_240923,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

This sounds strange and shouldn't be happening. Would you mind getting on a call with me, and the dev team? 

This will help us get a better understanding of the situation and investigate the fix.

If yes, please let me know, and I will share an email with you to schedule the call as per your convenience. 

Also, if would be great if you could request your university's IT team to join us on the call.

Look forward to hearing from you.

-Souvik

[lmg_240923]

Hi Souvik,

Yes, I would be happy to meet and solve it quickly. I am also contacting my University. You can reach me by email (as per my account) and we can arrange a time soon.

Thanks,

Luis

[lmg_240923]

Hi Souvik,

This is just to let you know I haven't heard from you yet. Please let me know if I should have heard already.

Thanks,

Luis

[S. S]

Hi @lmg_240923,

Sorry for the delay.

I have shared the email with the link to schedule a call. Please feel free to forward the invitation to anyone who think should be present.

Thanks,

Souvik