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I am using the paid version of Adobe Acrobat and I am finding it runs incredibly slow and crashes a lot. I have had to start using a free PDF viewer and found this peforms muc faster. The issue is with PDFs which contain a lot of detail in terms of vectors and images, I will be waiting a couple of minutes for ithe file to open and every time I want to zoom in or pan this is followed by a long pause where everything goes blank. There is a table in this file and for me to change the text within it I will click on the Edit button on Adobe which is immediate met by a crash, and then a long pause before anything happens.
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Hi @Josh24874406dknw,
Sorry for the troubled experience.
Try the following and let us know if that eases your problem.
- If the file is located on a Network drive or Cloud drive, place it locally on the machine.
- Ensure Acrobat is updated: launch Acrobat > Help > Check for Updates.
- Try repairing the installation: launch Acrobat > Help > Repair Installation(Wins only).
- Try disabling protected mode: https://adobe.ly/4g9MXX1;
If the issue persists, help us with the following information:
- Operating system name and version.
- Acrobat version
- Screen recording of the issue.
- Try capturing logs: https://adobe.ly/3CkkX4S and share the log ID.
- Help us collect Crash dump: https://adobe.ly/42moWbO;
Thank you for your continued patience and understanding.
~Tariq